Free trial

New Here ,
Apr 20, 2021 Apr 20, 2021

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Hey guys i signed up for a free trial for adobe acrobat, but i cant see it in any of my accounts to be able to cancel it. i somehow have two accounts because i thought maybe i didnt have one so i made another without realising. I now dont know which account i used to sign up for the free trial but i cant see it in either accounts and now i cant cancel it. I also cant call adobe for help because i have "to have a paying plan" to be able to contact them. please help 

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Adobe Employee ,
Apr 20, 2021 Apr 20, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you want to cancel your trial subscription.

 

Please check out the steps provided in the help page: https://helpx.adobe.com/manage-account/using/cancel-subscription.html and see if that works for you.

 

Regards

Amal

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