Highlighted

Full Uninstall - How to remove leftover files/programs, including genuine software integrity service?

Community Beginner ,
Sep 11, 2017

Copy link to clipboard

Copied

I have uninstalled Adobe Acrobat, but some files/programs remain.  In particular, Adobe Genuine Software Integrity Service continues to run despite having no Adobe software installed.

How do I uninstall this service?  There does not appear to be an uninstaller available.

TOPICS
Install update and subscribe to Acrobat

Views

60.0K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Full Uninstall - How to remove leftover files/programs, including genuine software integrity service?

Community Beginner ,
Sep 11, 2017

Copy link to clipboard

Copied

I have uninstalled Adobe Acrobat, but some files/programs remain.  In particular, Adobe Genuine Software Integrity Service continues to run despite having no Adobe software installed.

How do I uninstall this service?  There does not appear to be an uninstaller available.

TOPICS
Install update and subscribe to Acrobat

Views

60.0K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 11, 2017 0
Adobe Community Professional ,
Sep 12, 2017

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 12, 2017 1
Community Beginner ,
Sep 12, 2017

Copy link to clipboard

Copied

I have ran the clean up tool and restarted the PC.

However, Adobe Genuine Software Integrity Service is still installed and running on my machine.

This software is installed to "C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient", and there is no uninstaller in this directory.

I am no longer running any Adobe software, so I don't need this software license service.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 12, 2017 1
Adobe Community Professional ,
Sep 12, 2017

Copy link to clipboard

Copied

delete the adobe folder then.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 12, 2017 0
Community Beginner ,
Sep 12, 2017

Copy link to clipboard

Copied

I have moved the folder for now to prevent the program from successfully starting, but this is not a desirable approach.  What about components of this software left over elsewhere, in registry, in startup, etc.

Is there anyway to e-mail Adobe's technical support about this?  Do Adobe technical support staff reply on these forums?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 12, 2017 2
Adobe Community Professional ,
Sep 13, 2017

Copy link to clipboard

Copied

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 13, 2017 1
New Here ,
Jun 27, 2018

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 27, 2018 0
New Here ,
Aug 09, 2018

Copy link to clipboard

Copied

That still leaves all that files on the system, registry etc - nothing of a clean uninstall at all!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 09, 2018 0
New Here ,
Dec 01, 2018

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 01, 2018 0
New Here ,
Jul 05, 2019

Copy link to clipboard

Copied

None of these methods fully remove the Adobe Genuine Software Integrity Service or Adobe Genuine Software Service.  This is in direct violation of user trust to leave behind services like this when all your products are installed.  This is actually part of the reason I discontinued use of your products and have begun recommending my film editors move to Final Cut.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 05, 2019 1
New Here ,
Aug 14, 2019

Copy link to clipboard

Copied

Hey man,

Open task manager and end both Adobe Genuine Software Integrity Service and Adobe Genuine Software Service, then delete the whole Adobe folder in Program Files and Common Files. Hope that works for you I just experienced the same thing.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 14, 2019 3
New Here ,
Oct 13, 2020

Copy link to clipboard

Copied

thank you so much

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 13, 2020 0
New Here ,
Nov 23, 2018

Copy link to clipboard

Copied

Hi! You can disable and delete this service in TASK SCHEDULER and then delete the ADOBE folder in C:\Program Files (x86)\Common Files.

Cheers!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 23, 2018 1