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General Troubleshooting Acrobat sign in

New Here ,
Nov 02, 2020

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Acrobat keeps asking me to sign in and purchase.  We have a multi-platform purchase - how do I get it to download again (without paying)? 

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General Troubleshooting Acrobat sign in

New Here ,
Nov 02, 2020

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Acrobat keeps asking me to sign in and purchase.  We have a multi-platform purchase - how do I get it to download again (without paying)? 

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General troubleshooting

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24

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Nov 02, 2020 0
Adobe Employee ,
Nov 02, 2020

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Hi,

 

Thank you for sharing the screenshot, but it doesn't shows the exact message that you see on screen. I guess you are a subscriber of Creative Cloud All apps membership. Is that the case?

CC All apps membership includes Acrobat DC subscription. To activate this on your system, double check a few things:

1- Make sure you are signed in with correct email address. Open Acrobat DC>click on the Profile icon at upper right corner of and check the email you are signed in. It has to be the one in which you have CC subscription.

2- If that it correct, check the other apps like Id, Ai etc are they working fine?

3- Sign Out of this Creative Cloud desktop application as well and Sign back in.

4- Try the troubleshooting steps suggested here: https://helpx.adobe.com/creative-cloud/kb/license-this-software.html

 

Thanks,

Akanchha

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