Get nothing when trying to covert files

[mkoslosk]

My workplace recently replaced my desktop and reinstalled Adobe Acrobat DC.  Now when I attempt to convert a file to .pdf by using the print function, I get nothing, including no "save as" dialogue box as I did in the past.  I simply select Adobe PDF as my printer, set the settings, click print, and nothing.  This is the case no matter what I'm trying to convert (i.e. Word doc, PPT slides, Web page, etc.)  I thought that I was probably creating the files and it just stopped prompting me for a "save as" location and didn't know where it was sending them, but I can't find anything in the settings that identifies a directory.  I also have searched the entire computer for the files, and they're not there.  I realize that I can use the "export" function to create a .pdf, but I can only export 6 slides per page which is not what I want (that may have to do with admin restrictions on the computer on my end?).  Any ideas as to what might be going on or how to fix it?

[Adorobat]

Hi mkoslosk,

As per the issue description mentioned above, you are facing issue when trying to print a word/excel file to PDF using Adobe PDF printer, is that correct?

Could you check if the "prompt for PDF filename" is enabled by clicking Acrobat tab in MS word > click Preferences > check the box prompt for Adobe PDF file name. Once enabled, try converting the file again and check if the pdf file is there is in the location you chose.

Also, check if you have Adobe PDF printer installed on the machine by clicking start menu > devices and printers. If not, try adding it manually using the steps given in this link: Adobe PDF printer is missing | Manually install PDF printer

Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Let us know if you need any help.

Shivam

[mkoslosk]

Shivam, thanks for your response.  I have version 2018.011.20063.  Yes, Acrobat is installed as a printer.  I do not have an "Acrobat" tab in Word (I didn't have an Acrobat tab prior to the update which caused the problem, either, but was able to use Acrobat as a printer).  I did check add-ins, and it's in there.  However, that's likely not the issue because I can't convert anything using Acrobat as a printer, including Web pages (which I use often), images, or any other type of file.  I'm having to use another program to do this.  It's not just an MS Office issue.  Any insight is appreciated.

[Adorobat]

Could you let us know the operating system installed on the machine?

[mkoslosk]

Yes.  It's Windows 7 Enterprise.

[Adorobat]

Hi mkoslosk,

Thanks for the info.

Could you try rebooting the machine once if you haven't already and check if that helps.

If that doesn't work, try repairing Acrobat using "Check for updates" option under "Help" menu, reboot the machine after repair and check.

-Shivam

[Adorobat]

Hi mkoslosk,

In addition to suggestions above, try updating Acrobat to the latest patch using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here:  Adobe software and product updates

Also, try making Adobe PDF as a default printer using the steps given in the following help document and check;

Change the system default printer

Also, please consult with your IT to check if they have any group policy implemented in place which can restrict printing.

-Shivam