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Get "filter failed" error message when trying to print to HP LaserJet P1102w printer

New Here ,
Jul 02, 2020

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Recently when I try to print PDF documents from Adobe Acrobat DC, to my LaserJet P1102w, I get the error message 'Stopped "- filter" failed' as the job freezes/fails in the print queue.  This seems to happen with all PDF documents.  I can print to other HP printers (not a P1102w) in my household.  I am on a Mac running Catalina 10.15.5. 

 

This "filter failed" error message is unique to printing from Adobe Acrobat DC on this printer.  I can print documents from Word to this printer,  with no problem.  I can also print from Photoshop to this printer with no problem.  I can also open PDFs in Safari and print them to this printer.  So this error happens with all PDF documents getting printed from Acrobat DC, to this printer.

 

This behavior is recent.  The printer has worked successfully for months.  It might have come in when I updated Acrobat DC in the past few weeks.  So I think it is a new bug introducted in Acrobat.

 

I have tried deleting this printer and driver, and reinstalling the HP printer drivers for this printer but it has not helped.

 

I am connected to the printer with a USB cable.

 

I am a Creative Cloud subscriber.

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Crash or freeze, General troubleshooting, Print and prepress

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Get "filter failed" error message when trying to print to HP LaserJet P1102w printer

New Here ,
Jul 02, 2020

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Recently when I try to print PDF documents from Adobe Acrobat DC, to my LaserJet P1102w, I get the error message 'Stopped "- filter" failed' as the job freezes/fails in the print queue.  This seems to happen with all PDF documents.  I can print to other HP printers (not a P1102w) in my household.  I am on a Mac running Catalina 10.15.5. 

 

This "filter failed" error message is unique to printing from Adobe Acrobat DC on this printer.  I can print documents from Word to this printer,  with no problem.  I can also print from Photoshop to this printer with no problem.  I can also open PDFs in Safari and print them to this printer.  So this error happens with all PDF documents getting printed from Acrobat DC, to this printer.

 

This behavior is recent.  The printer has worked successfully for months.  It might have come in when I updated Acrobat DC in the past few weeks.  So I think it is a new bug introducted in Acrobat.

 

I have tried deleting this printer and driver, and reinstalling the HP printer drivers for this printer but it has not helped.

 

I am connected to the printer with a USB cable.

 

I am a Creative Cloud subscriber.

TOPICS
Crash or freeze, General troubleshooting, Print and prepress

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7.7K

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Jul 02, 2020 0
Adobe Employee ,
Jul 02, 2020

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Hi there,

 

We are sorry for the trouble. As described you are getting the error message 'Stopped filter failed' when you try to print the PDF files from Acrobat DC.

 

As you have already tried removing the printer driver and firmware and reinstalling it without any success, please try to reset the printing system as described below and see if that works for you.

 

  • Click the Apple menu icon, and then click “System Preferences”.
  • Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
  • Right-click the blank space in the Printers list, and then click “Reset printing system”.
  • Click “Reset” in the confirmation window.
  • Enter an administrator username and password, and then click “OK”.
  • Wait until the printing system is reset and no devices show in the Printers list
  • Restart your computer and then go back to System preferences – Printers and scanners.
  • Click the “Add button” (+).
  • Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
  • Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

 

Keep us posted with the result

 

Regards

Amal

 

 

 

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Jul 02, 2020 1
New Here ,
Jul 02, 2020

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Does resetting the Printer system delete all my printers? I have put a lot
of time getting the drivers and printers installed for the various places I
worked. I don't want to delete all the printers.

Can Adobe fix the bug that causes this?

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Jul 02, 2020 0
Adobe Community Professional ,
Jul 02, 2020

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++ Adding to the discussion:

 

I think that with every Acrobat update, the scanning software, printer drivers and the firmware drivers should be updated as well.  https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-p1102-printer-series/4110394/model/...

 

I would say that it won't hurt to try and manually download the latest drivers (if available) from the device manufacturer's website and re-intsall them following the recommended HP guidance.   Always backup your data before committing to any changes.

 

In addition, by letting the operating perform its  own automatic updates it sometimes conveniently installs drivers automatically but they may be generic ones picked by the OS rather than the printer utility software 

 

 

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Jul 02, 2020 0
New Here ,
Jul 12, 2020

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This is not a good solution.   It basically suggests nuking all the printers that I have installed on my laptop.   It's a non-specific support response, with no guarantee of any result, creating a big mess to clean up (basically hours of work reinstalling the various home, work, and school printers that I use) after it is done.  It like customer support responses for Windows problems asking them to re-install operating system or buy a new laptop.  It puts all of the burden and lots of work on the customer without requiring anything of Adobe, and is kind of a "go away" response.  The filter failed error message looks like a common bug experienced by many Adobe Acrobat customers and needs a more focused fix, by Adobe.

 

Could you please provide some insight into what the "filter failed" error message means?  What software is it coming from?  What filter?  Why do filters fail?

 

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Jul 12, 2020 0
Adobe Community Professional ,
Jul 12, 2020

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I don't think this problem is uniquely related to Adobe Acrobat.

 

This seems to be directly related to something that changed after unattended updates took place in your macOS.

 

The guidance posted above is not ago-away response, it is actually a troubleshoting standard operating procedure to work around the filter failure error , which was originally posted by a Hewlette-Packard support agent  in this thread:

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/Printing-Pdf-error-quot-Stopped-Filter-Fail... 

 

In addition, this problem also manifests  with other printers that interact with macOS.

 

Such is the case illustrated in this other thread, where an Apple user sought guidance from Apple support forums to work around the same issue with an Epson printer; the same troubleshooting procedures that were suggested there are also recommended here for you.

 

See here: https://discussions.apple.com/thread/8284346 

 

In  the links above, both discussion  deal with two different known brands of printers revealing the same error, and no one is talking about Adobe Acrobat there.

 

And if you take the time to actually read the thread above, the user begins by saying that this is a known "notorious" issue that he has seen before with macOS.

 

But if you're so sure that this is a bug, show some logs then. 

 

Or  why not at least try and use Time Machine to bring your Apple box back to the  working state that it was before the filter failure issue manifested.

 

Last, your initial inquiry only mention about your household printer.

 

Now you're talking in plural, like you have so many printers with the same issue.

 

Read your initial thread again. You said that the problem was happening with one printer.

 

I don't understand what's your problem now.

 

You are the Apple user, you figure out what the filter failure is and report back to the forums with useful insights about the issue.

 

Since the problem happened on your end , and it happened with the equipment  you yourself bought for your business, that is your homework to figure out.

 

Then, and only then, maybe someone can assist you better.

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Jul 12, 2020 0
New Here ,
Oct 26, 2020

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Recently had the same "filter failed" problem with my vintage HP Deskjet 845c. Solved by replacing hpcups driver with foomatic.

(Running on Kubuntu 20.04)

So, is an updated HP driver suspect n° 1 ?

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Oct 26, 2020 0
New Here ,
Oct 24, 2020

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It was really helpful to fix the failed filter error. Thankx

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Oct 24, 2020 0
Most Valuable Participant ,
Oct 26, 2020

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For those seeing issues in late October 2020: The signs are that HP messed up with some of their printers in Mac, revoking the stuff that your printer driver needs to run (so, no need for you to update software, it just stopped!) https://www.theregister.com/2020/10/23/hp_printer_macos/

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Oct 26, 2020 0