Getting the exception unknown software exception (0xc0000409) while opening Adobe XI

[Midhund]

Hi ,

Getting the below error while opening Adobe XI is ther anyway to solve this issue without disabling protected mode ?

Thanks ,

David 

[LinSims]

Let me move this to the Acrobat forum for you, where you are more likely to receive an answer to your question.

The Community Help forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

That being said, be aware that Acrobat XI is no longer supported by Adobe, as it is 3 years past its end-of-life.

[Dean_Utian]

Looking up that error code, it appears to be a corrupt file. Options are:

- Reinstall software.

- Do a system restore to earlier point.

Here is a page with more info and options:

https://www.minitool.com/news/0xc0000409.html

[Deals5FCD]

All these actions are taken on a computer. Please make some Preparations in advance: 

① Connect the SD card to your Windows computer via a card reader.

② Close all files that are opening on the computer.

③ To ensure data safety, you may make a backup for the data in the SD card.

I was visiting from here unknown software exception