GOD please save me from this XML parsing error

New Here ,
Apr 11, 2021 Apr 11, 2021

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Hi, all.

 

I've received a pdf file and it keeps saying "XML parsing error: duplicate attribute (error code 8)"

and isn't showing the proper contents of the document.

I have updated both Acrobat Reader & Acrobat Pro DC, installed the recent version of Java script, and tried to open the file from other PCs or even mobile, but none of them helped.

A guy from tech team told me the file itself seemed broken, but my counterparty(who gave me this file) checked that she can open it from her PC just before.

 

Those attached screenshots show what is appearing when I open the file.

It would be greatly appreciated if anyone can tell me anything I can do.

Thank you for reading this. Gratitude from Seoul.

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General troubleshooting

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Most Valuable Participant ,
Apr 11, 2021 Apr 11, 2021

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Let's check your versions, sometimes it seems to be the latest but it isn't. And what do you mean by "installed the latest JavaScript", that isn't even a thing?  Please tell us the exact versions of both Acrobat and Reader (something like 2016.123.23434 for each one)?

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New Here ,
Apr 11, 2021 Apr 11, 2021

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Thank you for your comment!

I've checked the version of them and it was 21.001.20145 for both of them(I found it from the Windows control panel).

 

About the JavaScript, I was told to check if I have the latest version of JavaScript since the form uses it.

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New Here ,
Apr 11, 2021 Apr 11, 2021

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Mr. Test Screen Name.

I think I found an answer for this problem(the link below).

https://community.adobe.com/t5/acrobat-reader/pdf-won-t-display-please-wait/td-p/4788543

 

It seems the format of the file, dynamic XFA pdf, was the reason for all of these, and I could open the file properly by downloading the same file with "save as".

 

I was one step away from going nuts when I posted this...your quick comment helped.

Thank you very much for you kindness.

Have a great week ahead!

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New Here ,
Apr 12, 2021 Apr 12, 2021

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For those who's having the same problem,

 

It was not "save as". 

Right click -> Adobe Acrobat -> Convert the link to the Adobe PDF

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