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Haven't been having much luck with Acrobat Pro DC recently.
The latest issue is "Sign in required" loop, where it says that I have successfully signed in and then goes to the sign in screen after 5 or so seconds. So I followed help on the forums which eventually led me to uninstall both adobe creative cloud and Acrobat Pro DC.
When I reinstalled them I now get "7 days left in trial" even though I am signed in to creative cloud.
I checked that my account is active, which it is. I also checked that I have licenses as well, which I do.
I followed help for this as well and deleted browser history for the two browsers that I use, but this has made no difference.
My creative cloud is set to auto update, I am assuming this is what has caused the problem when it updated to the latest version.
Does anyone have any idea on how to fix this?
check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/
if your account shows
a. your subscription is active,
1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
...
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check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/
if your account shows
a. your subscription is active,
1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html
4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
if your account shows
b. you have no subscription and you're paying for one
1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
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After a session with adobe support, it turns out that I needed to try the above steps while logged in to the administration account.
Being logged into a user account that wasn't admin wasn't good enough. Even though I gave admin permissions when I uninstalled and reinstalled.