Have to "Force Quit" on Mac when trying to save as PDF/A

New Here ,
Feb 12, 2021 Feb 12, 2021

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I have been trying, for the past hour, to save a document in Adobe Acrobat DC version 2021.001.20135 as a PDF/A

 

This is the first time this has happened when attempting to save as a PDF/A -- normally, it saves just fine

 

I have tried this on both my Mac Pro (Intel) and my Macbook Air (M1)

 

The document is 1500 pages long and will save as a normal PDF but freezes and then I have to Force Quit every time I try to save it as a PDF/A

 

Any help would be very much appreciated

 

Thank you

TOPICS
Crash or freeze, General troubleshooting

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Adobe Employee ,
Feb 13, 2021 Feb 13, 2021

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Hi douglas5E1D, 

 

Thanks for reporting the issue. Can you please share a sample pdf with which you are facing this issue. 

 

Regards, 

Priyanka Jain

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