Having trouble opening pdf

New Here ,
Apr 27, 2021 Apr 27, 2021

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Visualisation of pdf files only on the web

I can open pdf files only on Chrome. 

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General troubleshooting

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Adobe Employee ,
Apr 27, 2021 Apr 27, 2021

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Hi Francesca.

 

Thank you for reaching out.

 

Please let us know what happens when you try to open the PDF in the Adobe application. Do you receive any error messages? If yes, share the screenshot of the error message.

Share the Acrobat and OS version currently installed on your machine.

It would be helpful if you can share the video of the issue occurring at our end.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

 

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