Help Needed - format for best recipient experience

New Here ,
Apr 06, 2021 Apr 06, 2021

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I am sending a 60 page presentation booklet to a client. When they open the document the tool side bar for Adobe Acrobat shows up and they are in the full on app. Makes it look like they can edit the document. Is there a way to have them open up without that? Seems so unprofessional looking.Screen Shot 2021-04-06 at 7.15.15 PM.png

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General troubleshooting, How to

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Adobe Employee ,
Apr 06, 2021 Apr 06, 2021

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Hi Benmansmom

 

Hope you are doing well and sorry for the trouble. As described the right hand tool pane opens up when your client opens the PDF file.

 

Please ask your client to click on the small arrow on the tool bar to minimize it and then try following preference setting, Go to Edit (Win) Adobe Acrobat (Mac) > Preferences > Documents > Check 'Restore last view settings when reopening the documents' > Click OK

 

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Hope this will help

 

Regards

Amal

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New Here ,
Apr 07, 2021 Apr 07, 2021

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I found out tha Acrobat now wants you to got to FILE:PROPERTIES and in User Interface options, and check “Hide Tool Bars” and “Hide window controls"

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Most Valuable Participant ,
Apr 07, 2021 Apr 07, 2021

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If your user has the slightest experience in Acrobat or Acrobat Reader they will know that this toolbar appears for every document, not just yours. You cannot control their experience (at least, you cannot remove this bar). The bar appears in the free Acrobat Reader partly for its functions, and partly as an advert to encourage upgrading.

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