Help please... Pdf Form D

[sjpman]

I have prepared a form for my client and the text down does not work when I send it to her.

It performs fine when I show her but neither her laptop or phone allow her to fill the form in and then scroll down to input more text.. I have looked over all the settings.. 

[John T Smith]

Please post the exact name of the Adobe program you used to make the PDF so a Moderator may move this message to that forum

[sjpman]

Thanks John, I am creating the base artwork in Adobe Illustrator 2020 then preparing the pdf form with text feilds in Adobe Acrobat

[try67]

In what application are they opening the file on their computer/phone?

[sjpman]

Hey Try67, thanks so much for your help.. here is the version of Adobe Acrobat she is opening the form up in

[try67]

This is not Adobe Acrobat. You'll notice that it doesn't mention Adobe or Acrobat anywhere in it...

Instruct them to get the free Adobe Acrobat Reader and use it instead of whatever that is.

[sjpman]

Thanks Try67, yep will get them to download the free Adobe Acrobat Reader and see if that helps i tested it on the latest iphone too and didnt work