Help tracking views of shared files

New Here ,
Apr 06, 2021 Apr 06, 2021

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As per this help article (https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html#track_shared_files), I would like to track who has viewed my shared documents. I have shared documents with my coworkers but when I check in "Shared by you" the status incorrectly reflects "0 of 3 commented" even though 1 person has commented and underneath each person invited, it says "Not opened" even though all recipients have opened/viewed the document. 

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Comment review and collaborate PDF, How to

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