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HELP! Uninstalled CC because can't install Acrobat and can't download it back!

New Here ,
Jun 26, 2020

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HELP!

I bought a CC subscription for a year through my organisation. I redeemed the code and dowloaded the software. When installing, it updated the Illustrator CS6 version that I had already installed but didn't update Acrobat. I uninstalled Acrobat, Illustrator and CC and wanted to start from scratch. But now I can't download CC because the code has been redeemed already. What can I do?????

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Activation, Creative Cloud, Installation, New user

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HELP! Uninstalled CC because can't install Acrobat and can't download it back!

New Here ,
Jun 26, 2020

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HELP!

I bought a CC subscription for a year through my organisation. I redeemed the code and dowloaded the software. When installing, it updated the Illustrator CS6 version that I had already installed but didn't update Acrobat. I uninstalled Acrobat, Illustrator and CC and wanted to start from scratch. But now I can't download CC because the code has been redeemed already. What can I do?????

Topics

Activation, Creative Cloud, Installation, New user

Views

44

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 26, 2020 0
Most Valuable Participant ,
Jun 26, 2020

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Redeeming a code SHOULD have updated your account

Log-in to your account and click this link https://account.adobe.com/

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Jun 26, 2020 1
DZab LATEST
New Here ,
Jun 26, 2020

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Clicking on your link I got the screen with all software to download. My MAC OS does not support any of the apps. Can I download the previous versions of Illustrator and Acrobat (I think the one I had before was XI)?

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Jun 26, 2020 0