help with editing - can't edit certain parts of a document AND menu options have changed in edit function and I don't know who to revert back to original options

[davidv33581874]

help with editing - can't edit certain parts of a document AND menu options have changed in edit function and I don't know who to revert back to original options

[davidv33581874]

There was no answer provided and I am wondering if I can chat online or by phone with customer support.

At this point I got a message saying the issue had been resolved but it has not.

David

[try67]

This is a user-to-user forum, for the most part. You need to wait a bit longer than 2 minutes before complaining about not getting an answer... If you're not happy with the speed feel free to contact Adobe Customer Support ( Contact Customer Care ), but you're much more likely to get more helpful responses here, faster and cheaper (ie, free)...

[try67]

Also, it will be helpful to know what application you're using, including the exact version number, what's your OS, what exactly you see under the Tools menu, and which parts of the file you can (and can't) edit...