How can I view the serial number for Adobe Acrobat which I have already installed?

New Here ,
Jan 09, 2018 Jan 09, 2018

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Back in June 2016 I purchased and downloaded from Adobe two copies of Adobe Acrobat. When I log into my Adobe account, I see both serial numbers.  Since then, one of my computers had to be wiped clean, and Windows 10 reinstalled.  I now want to reinstall Adobe Acrobat on that system, but I don't know which of the two serial numbers to use.  If I could tell which serial number is used on the other system which still has its original Adobe Acrobat installation, then I would know to use the other one.  Is there a way I can find it in the Adobe application?  Or do I need to go find it in the Windows registry?  If I need to go into the registry, where would I find it?

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Adobe Employee , Jan 09, 2018 Jan 09, 2018
Hello Avas,As per the description above, you want to know the serial number associated with Acrobat installed on a machine so that you can reinstall Acrobat again, Is that correct?There is no such option available to check the serial number through installed Adobe application and to check which serial number you used initially to activate the Acrobat Standard DC 12 on your machine.I have checked your records with your current Adobe ID and found that you have two licenses of Acrobat Standard DC 1...

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Adobe Employee ,
Jan 09, 2018 Jan 09, 2018

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Hello Avas,

As per the description above, you want to know the serial number associated with Acrobat installed on a machine so that you can reinstall Acrobat again, Is that correct?

There is no such option available to check the serial number through installed Adobe application and to check which serial number you used initially to activate the Acrobat Standard DC 12 on your machine.

I have checked your records with your current Adobe ID and found that you have two licenses of Acrobat Standard DC 12 registered on your Adobe ID. You can download and install the Acrobat Standard DC from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X  and use any of the serial numbers for activation.

To find the serial number, you may refer to Find your serial number

If you face any issue, you may refer to Activation and deactivation troubleshooting

Let us know how it goes.

Regards,

Anand Sri.

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New Here ,
Sep 05, 2020 Sep 05, 2020

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This is an old post but I wanted to avoid starting a new one. I have Adobe Pro 2017 on my work laptop and want to install it on my PC - is this an option?

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Most Valuable Participant ,
Sep 05, 2020 Sep 05, 2020

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Yes, you're allowed up to two activations at the same time, as long as you don't use the application on both machines at the same time. You'll need to have your installer and serial number to activate it, of course.

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New Here ,
Sep 17, 2020 Sep 17, 2020

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That is a problem since the IT guy installed it so there's no installeer or s/n to use.

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Most Valuable Participant ,
Sep 17, 2020 Sep 17, 2020

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Ask them what they are...

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New Here ,
Jan 19, 2021 Jan 19, 2021

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How do I find what computers Acobat 11.0 is installed on.  I had to replace a hard drive and I get the error it is on too many computers, but one no longer exists.  The help section does not have a deactivate button.

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