How do you cancel a "free trial" account?

New Here ,
Feb 25, 2019 Feb 25, 2019

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How do  you cancel a "free trial" account? I have been trying for 3 days with no luck. I have been trying for 3 days with no luck. Adobe first baited me into giving it my credit card information, then prevented me from cancelling. This is ILLEGAL BAIT AND SWITCH.

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Install update and subscribe to Acrobat

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correct answers 1 Correct Answer

Adobe Community Professional , Feb 25, 2019 Feb 25, 2019
Account and membership help if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Community Professional ,
Feb 25, 2019 Feb 25, 2019

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Account and membership help

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Employee ,
Feb 26, 2019 Feb 26, 2019

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Hi Stephenahesterjr,

We see that you have registered for Acrobat DC 7-days free trial which started on 24th Feb. If you do not wish to continue with the subscription (after 7-days of your free trial) then, as suggested above you may contact to your customer care billing team to get the cancellation within time frame.

Contact Customer Care

Thanks,

Akanchha

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New Here ,
Dec 28, 2019 Dec 28, 2019

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same problem. couldnt submit my post though.  

cancelling free trial is like I need a degree in how to cancel Adobe free trial. and i don't have one..i would have kept it. except i was only able to edit and use signature request once maybe twice...last couple of days i was unable to use the function at all. now maybe that is because it cancelled idk..my receipt says that i'd be charged on 12/24/2019. I am trying to cancel post haste and want credit for those 4 days. 

 

Adobe you have to know everyone thinks you are scamming and trying to rook us into a membership...God was telling me something. So I am glad I started this campaign now because i have no idea how long it will take to get help...support is a joke..as soon as i opened chat it said that i took too long.   really dude i just decided to give them a try when the instructions for cancelling free trial was like nails scraping on a chalkboard.

 

so i youtube..dude was so upset he gave out the 800# i guess too many people called in for help because that gave a warm adobe greeting as if i finally would get satisfaction only to drop. yeah. so here i am. i do see there are Adobe administrators in here and seem to be on top of their game so i hope you can help me. I dont want Adobe. furthermore I dont even know that I got what i was expecting. wth is adobe cloud something or other?

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New Here ,
Jan 16, 2021 Jan 16, 2021

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I'm encountering the same issue. Can't cancel my membership that began as a free trial. Unable to engage the virtual assistant online to help. Disheartened by the difficulty and reluctant to use Premiere in the future.

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