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How to downgrade an Acrobat 2020 serial number to 2017

New Here ,
Aug 13, 2020

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How can I downgrade my Acrobat 2020 serial number to Acrobat 2017. I purchased a perpetual license. Any help with this would be greatly appreciated.

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How to downgrade an Acrobat 2020 serial number to 2017

New Here ,
Aug 13, 2020

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How can I downgrade my Acrobat 2020 serial number to Acrobat 2017. I purchased a perpetual license. Any help with this would be greatly appreciated.

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Most Valuable Participant ,
Aug 13, 2020

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I don't believe that's possible, but you can try entering you s/n in the older version and see if it takes...

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New Here ,
Aug 14, 2020

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Entering the s/n into the older version does not work. I was told by my reseller that it is possible to downgrade. If pasted in a response from my reseller below. When I contact Adobe support, they point me back to my reseller. This is very frustrating. There should be a portal where customers can perform the downgrade themselves.

 

"Adobe allows CLP and TLP program members to order a current-version license but use a prior version as long as the customer already owns a license of the prior version. Qualifying members can contact Adobe Customer Service to request access to a previous version of perpetual licenses via ESD (if available) up to one version back. The program member must follow all guidelines of the current-version EULA."

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Most Valuable Participant ,
Aug 14, 2020

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We here on the forums are (for the most part) fellow-users, not Adobe Employees (unless clearly marked as such), so we certainly can't help you with it. I think that if the reseller promised you it should be possible then they need to help you achieve it, or refund your purchase.

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