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How to enable mousepad scroll?

New Here ,
Oct 17, 2020

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I must have just automatically downloaded an adobe update because now I am not able to scroll by using my mouse pad, I have to use my arrow keys or grab the side bar to move down the document. I wasn't having this problem yesterday. I have looked all over for some kind of setting to allow me to scroll but haven't found anything. Any ideas?

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How to enable mousepad scroll?

New Here ,
Oct 17, 2020

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I must have just automatically downloaded an adobe update because now I am not able to scroll by using my mouse pad, I have to use my arrow keys or grab the side bar to move down the document. I wasn't having this problem yesterday. I have looked all over for some kind of setting to allow me to scroll but haven't found anything. Any ideas?

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General troubleshooting

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Oct 17, 2020 0
Adobe Community Professional ,
Oct 18, 2020

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Does the problem persists even after a reboot?

 

I would say to also update the operating system(if you haven't done so yet), specifically force a manual update of the mouse pad drivers.

 

 

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Oct 18, 2020 0
New Here ,
Oct 20, 2020

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Still a problem after reboot. Operating system is up to date. Couldn't force any driver update for mousepad. The two finger scroll works on every other app. I am not sure if I am missing something obvious but I think at this point I tried just about every setting change on Adobe I can find.  I am on a Dell XPS two-in-one with a touch screen if that makes any difference. 

 

It's an issue of relatively minor inconvenience but becomes frustrating to use the tiny side bar or arrow keys when reading longer documents. 

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Oct 20, 2020 0
Amal. LATEST
Adobe Employee ,
Oct 21, 2020

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Hi there

 

Hope you are doing fine and sorry for the trouble. As described you are unable to, scroll the PDF pages using your mousepad?

 

- What happens when you try to scroll the PDF pages using mousepad and which tool you have selected to scroll the page?

- Do you get any error message? If yes please share the screenshot of the same for a better understanding.

 

Please try the following preference settings and see if that helps:

Go to Edit (Windows), Adobe Acrobat (Mac) > Preferences > General > Select 'Make hand tool select text and images' and 'Make hand tool read articles' and uncheck'Make hand tool use mouse wheel zooming' > click OK

 

Also go to View tab > Page Display > Select 'Enable Scrolling'

 

If it still doesn't work, please try to repair the installation (Windows Only) and see if that helps. Go to Help > Repair Installation.

 

If it still doesn't work, please try to reset the preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that makes any difference.

 

Let us know how it goes

 

Regards

Amal 

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Oct 21, 2020 0