How to register Adobe Acrobat 2020 Trial - purchase not detected

[sthubbins]

Depressing how awful I'm finding the design of Acrobat 2020. I bought an education version. You have to install a trial and then get the serial number. I received it. Serious problems:

Preface: I created a new Adobe account and registered the serial number which I see as an Acrobat 2020 purchase in my adobe profile. I login with the email address in the app but no purchase detected. No place to enter the serial number in the app.

1. I've spent hours trying to find the area to register the serial number in the app. Not in the menu (typically in help area, preferences, etc.) It's simply not there.

2. I've tried to click the "activate" button when it shows in a blue box. That tells me the purchase wasn't detected.

After going through the entire installation and update which took a very long time, it seems I'm left with uninstalling everything and then reinstalling everything, hoping the serial number will work upon entry, then updating again with th updater. This is extremely subpar. There's a good amount more I find extremely mediocre on the 2020 edition but perhaps this has been a long trend in the standalone sofwtare edition. 

[kglad]

<moved from download&install>

[Test Screen Name]

Please post the EXACT version of Acrobat Pro that you are running (like 2016.543.12345). Uninstalling may either be necessary or useless, depending on your answer.

[sthubbins]

I'm using 2020.001.30002.

I eventually fixed the problem by uninstalling everything and then reinstalling and then having to go back and restart a couple of times until the application recognized that I had reigstered the product under the same user name.

Unfortunately after using 2020, the antiquated and exceedingly clunky desktop version I am under the impression that this app hasn't seen much love in a very long time and several versions. I recall Acrobat 7 being easier to use, smoother and more intuitive. 

[mazlum]

Hi,

I had the same issue.

Waht is the status of  "acces control list" of the following files ?

/Library/Application support/Adobe

~(user)/Library/Application support/Adobe

(U can see it via "get the info" with a secondary click.