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How to remove PDFmaker from Office?

Advisor ,
Sep 22, 2020

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Hello!

New Office365 since recently, new Acrobat DC installed and one annoying add-in called PDFmaker keeps appearing in the Office apps, putting buttons and more. I can disable it, but I want to completely remove it from Office.

Strangely, Office says "it can't be removed because it has been installed for all users" which isn't true because I'm the only user of the Acrobat installation and since the CC apps are user-related I doubt it could install the add-in for all users. Anyway, it's still listed in the add-in list and this is annoying.

Any idea? I wish there was a separate installer or the actual installation of Adobe's apps could be user-defined, but those times are gone... 

Hmm, I somehow can't edit my last reply. 

I found also this one: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Let's give it a try.

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How to remove PDFmaker from Office?

Advisor ,
Sep 22, 2020

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Hello!

New Office365 since recently, new Acrobat DC installed and one annoying add-in called PDFmaker keeps appearing in the Office apps, putting buttons and more. I can disable it, but I want to completely remove it from Office.

Strangely, Office says "it can't be removed because it has been installed for all users" which isn't true because I'm the only user of the Acrobat installation and since the CC apps are user-related I doubt it could install the add-in for all users. Anyway, it's still listed in the add-in list and this is annoying.

Any idea? I wish there was a separate installer or the actual installation of Adobe's apps could be user-defined, but those times are gone... 

Hmm, I somehow can't edit my last reply. 

I found also this one: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Let's give it a try.

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Sep 22, 2020 0
Adobe Employee ,
Sep 22, 2020

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Hi Doc_Maik,

 

Thank you for reaching out.

 

Adobe Acrobat PDFMaker (the Convert To Adobe PDF button in the PDFMaker toolbar/tab) is an add-in that creates PDF files from Microsoft Office applications. This feature installs with Acrobat Professional and Standard. 

There is no direct way to completely remove the plugin from the MS Office at once. You may disable and remove the add-in from the MS office application one by one.

 

 

If you wish, you may customize the installation with the help of Acrobat DC Customization Wizard. Please refer to the information provided in the following help document: https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/features.html

 

Hope the information helps.

Let us know if you have any questions.

 

Thanks,

Meenakshi

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Sep 22, 2020 0
Advisor ,
Sep 23, 2020

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Thanks, but like I said I can't remove it because Office says "It has been installed for all users. Only an admin can remove". I am an admin on my PC. Deactivation also doesn't work, it comes back the next day. Yes, it seems like this is a matter of Office, I'm aware, but it's caused by Acrobat installing the add-in unasked.  

I wanted to give the wizard a try, but ftp://ftp.adobe.com/pub/adobe/acrobat/win/AcrobatDC/misc/ cannot be accessed (link broken or our firewall blocks). The link is on https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/basics.html

 

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Sep 23, 2020 0
Advisor ,
Sep 23, 2020

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I'm gonna check this with our IT staff. Why FTP? I mean, Adobe has so many storage solutions.

 

Something else, in relation to this: Acrobat also installs handlers in Office and Windows which would cause to load the acrotray.exe when opening an Explorer window. This is extremely annoying as the tray tool is running in the background all the time. It would also run when never starting Acrobat in a day's work time.

I suppose I can also get rid of this using the wizard. 

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Sep 23, 2020 0
Participant ,
Sep 23, 2020

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For all users means if you will create another user this addon will be there. Only for one user will mean there will be no addon there. There is not just 1 user on your PC. There is an Administrator and Guest invisable accounts that can be activated and NT/Authority System, that cannot, and 100s of other accounts for different apps.

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Sep 23, 2020 0
Advisor ,
Sep 24, 2020

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I installed it from my personal account, from within the desktop client. It's not supposed to be installed for all users then. But since the Adobe installers are not configurable when installing from within the desktop client, the Acrobat installer installed the add-in for all users. Unasked.

But the worst is, if I remove it from Excel or Word, it will be back the next day. As if there was a task scheduled to reinstall the add-in every day, but I couldn't find one. That's creepy!

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Sep 24, 2020 0
Most Valuable Participant ,
Sep 25, 2020

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The Adobe PDF printer will not work if you manage to remove Acrotray completely. It has been part of Acrobat for decades, as have the Office add-ons.

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Sep 25, 2020 0
Advisor ,
Sep 25, 2020

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Is there actually a customizable offline installer for Acrobat? I only found this one https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html and it's only a downloader and it will, most likely, also do a silent installation. With an offline installer I could solve the PDFmaker problem by uninstalling Acrobat and re-installing.

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Sep 25, 2020 0
Advisor ,
Sep 25, 2020

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Hmm, I somehow can't edit my last reply. 

I found also this one: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Let's give it a try.

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Sep 25, 2020 0
Most Valuable Participant ,
Sep 25, 2020

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PDFMaker is an integral part of Acrobat. Indeed, for many people, it is the key thing they are buying. PDFMaker, as well as its visible aspect in Office, is what is used by anyone choosing

- right click convert Office to PDF

- open Office doc in Acrobat

- other functions

I believe that if you remove it, Acrobat will detect this as a damaged installation and repair. You'd remove it by running Word as admin, which I can't recommend.

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Sep 25, 2020 0
Most Valuable Participant ,
Sep 25, 2020

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(What Office says is precisely true; installing for all users - when you have only one user - is not at all the same as installing for one user).

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Sep 25, 2020 0