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How to reset Acrobat 2017 Pro - without having to re-install it?

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Aug 06, 2020

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When creating scans from my scanner, the output font looks blurry. That used to be perfect in the past.

Also the text has shifted about 8mm to the left, leaving close to no marging (about 2mm or so)

 

I have tried endlessly to get this OK again, but all attempts remained in vain.

Wonder whether there is a way to reset all settings of Acrobat to default, so I can try from scratch.

 

Or anyone out there having tips to get high resolution scans. I don't care about the size.

 

Attached find screenshots.

Note when scanning using Acrobat and using Automatic Document Feeder (ADF), the left margin is okay. Acrobat reduces the left margin in case of a manual scan, i.e. document manually put on the glasplate.

 

Thanks.

 

SnagIt-06082020 142811.png

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How to reset Acrobat 2017 Pro - without having to re-install it?

Contributor ,
Aug 06, 2020

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When creating scans from my scanner, the output font looks blurry. That used to be perfect in the past.

Also the text has shifted about 8mm to the left, leaving close to no marging (about 2mm or so)

 

I have tried endlessly to get this OK again, but all attempts remained in vain.

Wonder whether there is a way to reset all settings of Acrobat to default, so I can try from scratch.

 

Or anyone out there having tips to get high resolution scans. I don't care about the size.

 

Attached find screenshots.

Note when scanning using Acrobat and using Automatic Document Feeder (ADF), the left margin is okay. Acrobat reduces the left margin in case of a manual scan, i.e. document manually put on the glasplate.

 

Thanks.

 

SnagIt-06082020 142811.png

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Aug 06, 2020 0
Adobe Community Professional ,
Aug 06, 2020

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I would say to try first  clicking on HELP-->>"Repair Installtion".  And after that force a manual update of the last version update again.

 

Is this happening in MS Windows 10?  I would try forcing an update on windows and also checking with the manufacturer of your scanning device if there are any firmware updates, not just the drivers.

 

Sometimes MS Windows (and I think this true in macOS too), if you let the operating system do its own unattended update for hardware drivers will render funky results or behaviors of some your peripherals and the applications that interact with them.

 

To manually reset your Acrobat to default preferences settings use this gguidance:

 

https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

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Aug 06, 2020 0
Contributor ,
Aug 07, 2020

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Many thanks for the reply. I did all the above. No improvement.
I did the manual thing (your link), no improvement.

There was a firmware update for my Epson printer, no difference, regretfully.
I uninstalled/re-installed the drivers (printer/scanner), no improvement.
I then unstalled/re-installed Acrobat entirely (incl registry settings and all possible leftovers), no improvement.

Finally, I could the left margin back by setting the papersize to "Letter" - when launching Epson scan software, by default it is set to that size: 215.9 x 279.4mm (A4 is longer format, 210x297mm)
OTOH it looks like it is scanning the entire A4 page nonetheless.

So, the left margin in 'restored', so to say.

The blurry font isn't. 
I wonder whether it has something to do with how things are being displayed, i.e. Acrobat monitor settings.

I have  a 27"HP Dreamcolor monitor, maybe there is some setting within Acrobat to adjust it ..?

Beats me..

 

Top is Acrobat, in the middle a screenshot when Epson scans it to a jpg file and at the bottom Abby FineReader.

 

 

Capture-07082020 155945.png

 

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Aug 07, 2020 0
Adobe Community Professional ,
Aug 07, 2020

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I see what you're saying. 

 

There are a few things I've tried to correct with my documents.

 

  • If you're going to print as an image, then there's no need to use the optimizer. Even though there are many ways to configure the Optimizer settings, it does involves a lot of extra knowledge in image, colors, rendering and compression methods IF you really want to get accurate as possible results in the output file..

 

  • If you're not expert in these areas, believe me, don't waste your time fighting with that document. Just print as an image or as a Postscript file.See the right margin above in your slide. You can disable the optimizer from there and deslect recognize text. Or you can leave it enabled and disable a few things. 

 

See slide below.

 

I had to recreate a PDF from scratch following Adobe Helpx guidance in order to get the best results possible from an XFA form that was created in AdobeLiveCycle Designer. The security in that particular file  was set to restricted from copying, saving  as, export to,  and many other editing methods.

 

So, I also have no physical printer installed in my computer, And  I had to do this entirely with Acrobat PDF Printer as my  default printer in my MS Windows 10  (it is basically a glorified version of Acrobat Distiller).

 

See slides ( and I hope this gives you additional insights):

 

 

A1.png

 

 

 

 

A2.png

 

 

 

 

A3.png

 

 

 

 

A4.png

 

 

 

NOTE: These are the settings that I used to creat a PDF , printing a secured PDF to PDF method.

 

This settings worked great for me for a document that was mainly black and white and had no gradients, shades, ar rendered art artwork.

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Aug 07, 2020 0
Contributor ,
Aug 08, 2020

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Thank you for taking the time for this elaborate reply. Truly appreciated!

There may be some confusion here though. I am talking about the blurry font on screen.

I have not tested it printing the scanned document. It is the font on screen after having scanned a document. On the View>Preferences>Page Display I have set/re-set almost all items that are available. 

 

I have this "Lorem Ipsum" test document saved as a Word file and have Acrobat create a pdf from that document.

 

This is what I mean. The thing is ... this 'blurry' font wasn't so in the past. I have checked all the screenshots of Acrobat settings that I made, but did not find a difference, i.e. the settings were the same all the way, at least AFAIK....

 

SnagIt-08082020 100312.png

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Aug 08, 2020 0
Adobe Community Professional ,
Aug 08, 2020

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Oh ok... I see. So when you say scanning from MS Word you mean that the MS Word application used the same scanning device that Acrobat is using,  and you get a clear crisp result in the output PDF generated with Word but not with Acriobat.

 

Correct?.

 

 

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Aug 08, 2020 0
Adobe Community Professional ,
Aug 08, 2020

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Are you able to share one page of the document with the blurry text?

 

I want to see if the problem reproduce on my end.

 

It seems that some filters, rendering and/or compression needs to be adjusted.

 

See this slide:

 

scanset.png

 

Also have you been able to experiment with the Print Production Tool?

 

There's a lot of options that you can customize there.

 

However, you mentioned that this was not happening before. It is possible that something got screwed up with the last update.

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Aug 08, 2020 0
Contributor ,
Aug 08, 2020

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A short interim reply: I need to go out for a visit, so I can't reply in length right now.
But already now I can tell you that the above are, let's say,  'unexplored' areas for me.
I know, this pretty much sounds like a newbie. I am using Acrobat more or less with default settings.

 

Cud you give a hint as to how to get into the other areas?
(leaving now)
Thanks!

 

SnagIt-08082020 115944.pngSnagIt-08082020 095955.png

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Aug 08, 2020 0
Adobe Community Professional ,
Aug 08, 2020

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I would suggest that you go to the manufacturer's website of your printing device and consult the troubleshooting for scanning.

 

I used to have an HP deskjet printer. So use this link as a reference to familiarize you with the terms that you can address in your scanner: https://support.hp.com/rs-en/document/c05416771#AbT2

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Aug 08, 2020 0
Adobe Community Professional ,
Aug 08, 2020

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Aug 08, 2020 0
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Aug 08, 2020

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I -may- be a little closer to what might be causing the problem... albeit a bit strange.

So, the blurry font issue -only- occurs when scanning a document from the scanner.

I am sure it has nothing to do with the scanner: any other scan of the same document produces a crisp font.

When I scan the document from within Acrobat, but using the scanner interface: scan is okay.

Opening the Word document an print it as a .pdf file: scan is okay.

When comparing the properties of the good scans (same document) with the blurry ones I notice that the font of the blurry scan is different...

The (test) document is Arial 10pt, the good scan shows Arial.

The blurry scan show Helvetica.

Regretfully I have not found a solution yet.

 

SnagIt-09082020 075230.png

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Aug 08, 2020 0
Adobe Community Professional ,
Aug 09, 2020

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That is why I suggested the settings in my prior screenshots.  See my second reply and use the first 3 slides as a reference.

 

It took me three days to figure this problem with a federal government form  that was created in LiveCycle Designer.

 

The settings I posted for you above resulted in almost identical quality when I recreated the form from scratch with Acrobat  (and following the Adobe Helpx guidance on how to recreate a PDF from scratch--not be confused with refrying a document).

 

If you notice, the first thing I disabled is the Optimizer (specifically for fast web view setting). You don't need that if you're seeking quality. Disabling it also avoid unnecessary compression methods.

 

In fact, I wouldn't even reduce nor optimize this scan even if it takes  longer. I would worry about that after I get the crisp font results.

 

The problem is that once you start editing the scanned PDF, Acrobat will make the scanned document as searchable Text and Images. This is where it gets all crooked again.  Avoid using the "Edit PDF" tool in a good scanned PDF to edit text and images. Just let it be.

 

If you have to add stuff to the scanned document try to use the "Perpare Form" tool only and just add text fields, for example. The optimizer will mess it up completely. 

 

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Aug 09, 2020 0
Contributor ,
Aug 09, 2020

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Thanks. I did all that, regretfully it did not help.

I also went on to do what has been said on

https://superuser.com/questions/1278576/arial-font-showing-up-garbled-on-acrobat-dc-on-windows-10-pc

Tried out this and that. It has taken me hours by now. Acrobat still shows this blurry font on screen as does not scan the document font, i.e. it replaced that Arial with Helvetica.

No matter what I am trying.

I give up on this... sorry.

 

Thank you very very much for all your efforts to try and solve this.

It is really appreciated!

 

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Aug 09, 2020 0
Adobe Community Professional ,
Aug 09, 2020

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I will reach out to someone. Let me see if that person is available to provide you with  better guidance.

 

 

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Aug 09, 2020 0
Adobe Community Professional ,
Aug 09, 2020

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https://community.adobe.com/t5/acrobat/a-question-about-page-borders-in-pdf/m-p/11348160#M269975

 

See the link above. I ran out of ideas too.

 

I can think of disabling "SaveAs Optimizes for fast Web View" from Edit--->Preferences---> "Documents" and also to take a look at some other preferences of interest in the "Page Display" section.

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Aug 09, 2020 0
Adobe Community Professional ,
Aug 10, 2020

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Since the font is changing after scanning with Acrobat, the solution might be to turn off the Recognize Text (OCR) option when scanning, so you are just getting an image of the document (which is probably what is happening using the other scanning methods you have tried). Also, I've noticed that after a change is made to the Acrobat page display preferences, you might need to close and reopen the PDF to see the changed preference. I did not read every part of this post and the related links, so I apologize if I'm repeating something already suggested.

OCR turn off font.png

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Aug 10, 2020 0
Adobe Community Professional ,
Aug 10, 2020

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Thank you Luke!

 

Hopefully this is the solution.

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Aug 10, 2020 0
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Aug 12, 2020

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Regretfully it made no difference.

I have -again- re-installed Acrobat 2017 Pro (using an unstaller removing registry settings as well)

Then created a PDF from scanner in the default settings (Optimize disabled) - font still replaced

Also created a PDF Word > Print to PDF

 

One way or the other  I get the impression that, when scanning, the font isn't recognized and then replaced by what's the best match(??) But then again, the font properties show the actual font being Arial. Why it isn't adopting that font then  remains a mistery.

 

Acrobat PDF from scanner-font replaced-blurry-11082020 101719.pngWord document printed to PDF-no font replacement-not blurry-11082020 102121.png

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Aug 12, 2020 0
Adobe Community Professional ,
Aug 12, 2020

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Would you mind sharing a sample scanned file with us? 

 

It seems that is an font embedding or subsetting issue.

 

You should be able to use the Print Production Tool and run a full report to see what exactly what are the discrepancies though.

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Aug 12, 2020 0
Adobe Community Professional ,
Aug 12, 2020

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Have you tried turning off the Recognize Text (OCR) option? (Your screen shot shows it on).

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Aug 12, 2020 0