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How to stop getting prompts for password in Adobe Pro for Mac

New Here ,
Nov 13, 2017

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Since I downloaded a trial version of Adobe Acrobat Pro for Mac (2015.006.30355), I have been plagued with dozens of prompts like the following. I hit Always Allow, but the prompts keep coming at unexpected moments. Any idea how to solve this? Apple seems to be saying that they don't recognize the developer.

Screen Shot 2017-11-13 at 3.15.14 PM.png

Hi all,

Please note that we have released a patch today that should mitigate the repeated pop-up issue for most configurations. However, there are a few leftover cases for which we are actively working with Apple to address them.

This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-november-29-2017.html

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

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How to stop getting prompts for password in Adobe Pro for Mac

New Here ,
Nov 13, 2017

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Since I downloaded a trial version of Adobe Acrobat Pro for Mac (2015.006.30355), I have been plagued with dozens of prompts like the following. I hit Always Allow, but the prompts keep coming at unexpected moments. Any idea how to solve this? Apple seems to be saying that they don't recognize the developer.

Screen Shot 2017-11-13 at 3.15.14 PM.png

Hi all,

Please note that we have released a patch today that should mitigate the repeated pop-up issue for most configurations. However, there are a few leftover cases for which we are actively working with Apple to address them.

This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-november-29-2017.html

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

TOPICS
General troubleshooting

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25.1K

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Nov 13, 2017 0
Adobe Employee ,
Nov 15, 2017

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Hello Jjjjp,

We apologize for the inconvinience caused, as per the description above, you are getting the prompts to enter the password as shown in the screenshot, Is that correct?

Please try the following steps:

  • Please enter the computer password and click on "Always allow".

If above does not work, then please try the following steps:

    1. Go to ‘Keychain access’. Select 'login' from left side pane > search for 'v4.services.acrobat.com' from the corresponding list > double click on it > select 'Access control'.
    2. If there’s any entry of 'com.apple.Webkit.Plugin.64.xpc' delete it by clicking on '-'. Press 'Save changes' and provide your password.

          c.Then manually get the plugin added. For that please click on '+' and traverse to the location /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices and select 'com.apple.WebKit.Plugin.64.xpc'.

          d.Press 'Save changes' and provide your password.

If this also does not work, then try:

  • Open keychain. Right click on 'Login' from left-hand pane and select 'change settings for keychain login'.

  • Make sure both the options are unchecked as shown in the images below. If the options are checked then ‘login’ keychain might be getting locked after some time and that’s why it’s asking for the  password to unlock it whenever it needs to access ‘login’ keychain.

Hope this helps. Please do let us know  if this did not work.

Regards,

Anand Sri.

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Nov 15, 2017 0
New Here ,
Nov 15, 2017

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Thanks, Anand. Yes, you're understanding of my issue is correct. I just tried step 2 (step 1 already having been followed on multiple occasions) and will let you know if the problem returns and step 3 doesn't handle it. (The appearance of the prompts has been fairly random and can occur some time after I have quit the program.)

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Nov 15, 2017 0
New Here ,
Sep 07, 2018

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I have a "v3.services issue on mine...none of these fixes works. 

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Sep 07, 2018 0
Adobe Employee ,
Sep 07, 2018

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Hello Joek,

We're sorry for the trouble you had, make sure that you have the latest version Acrobat installed, check for any pending updates of Acrobat from help>check for updates, reboot the machine after updating Acrobat.

What is the current dot version of Acrobat installed? To identify refer to  Identify the product and its version for Acrobat and Reader DC

What is the version of the OS installed?

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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Sep 07, 2018 0
Adobe Employee ,
Nov 15, 2017

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Thank you, Jerry, for trying the troubleshooting steps. Hope the issue gets fixed.

Keep us posted with the results.

Regards,

Anand Sri.

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Nov 15, 2017 0
New Here ,
Nov 16, 2017

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I received only one prompt after following step 2. I have since then switched from a trial to an ongoing subscription purchased (and downloaded anew) as part of a license through my university. One prompt and nothing since, so in all likelihood problem resolved. Thanks.

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Nov 16, 2017 0
Adobe Employee ,
Nov 17, 2017

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That's so awesome to hear. Give us a shout if you need any assistance with this or Acrobat/Reader in future.

Regards,

Anand Sri.

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Nov 17, 2017 0
New Here ,
Nov 20, 2017

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FYI, the problem has not actually gone away. Today I have received about four such prompts at random times. Lat time it happened I was in Preview with Adobe Acrobat DC also opened, but I can't say whether this is part of any pattern. I have been through all three steps. In Step 2, those boxes were unchecked to begin.

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Nov 20, 2017 0
Adobe Employee ,
Nov 28, 2017

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Hello Jerry,

Sorry for the delay in response to your query and apologize for the inconvenience caused. I am following up to check is the issue is resolved or you still getting the prompt/pop-up at random times.

Let us know the status.

Regards,

Anand Sri.

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Nov 28, 2017 0
New Here ,
Nov 29, 2017

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Thanks. A senior program manager got in touch with me. She said there will be a patch in an upcoming update that should address the issue. The problem does persist, but I elected to wait rather than to install the unofficial patch.

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Nov 29, 2017 0
Adobe Employee ,
Nov 29, 2017

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Hi all,

Please note that we have released a patch today that should mitigate the repeated pop-up issue for most configurations. However, there are a few leftover cases for which we are actively working with Apple to address them.

This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-november-29-2017.html

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

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Nov 29, 2017 2
New Here ,
Nov 30, 2017

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Sorry to have to report that I just got one of those random pop-ups. Acrobat DC was open at the time. I updated yesterday.

Screen Shot 2017-11-30 at 11.50.28 AM.png

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Nov 30, 2017 0
Adobe Employee ,
Nov 29, 2017

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Thank you for the update. Please keep us posted on  the status.

- Anand Sri.

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Nov 29, 2017 0