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How to stop "Reopen Closed PDFs" message.

New Here ,
Apr 23, 2020

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I've followed all of the steps outlined in previous forums and it still continues. I'm using Adobe DC Pro. Thanks. 

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How to stop "Reopen Closed PDFs" message.

New Here ,
Apr 23, 2020

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I've followed all of the steps outlined in previous forums and it still continues. I'm using Adobe DC Pro. Thanks. 

TOPICS
General troubleshooting

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257

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Apr 23, 2020 0
Adobe Employee ,
Apr 23, 2020

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Hi there 

 

We are sorry for the trouble. As described you want to disable 'Reopen closed PDF' messages

 

Please try the following preference settings: 

 

Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > General > Uncheck, 'Open PDFs from the last session on Acrobat Launch' > Click OK and check.

 

Also, make sure you have the latest version 20.006.20042 installed. Go to Help > Check for Updates.

 

Screenshot (12).png

 

 

 

 

 

 

 

 

 

 

Let us know how it goes

 

Regards

Amal

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Apr 23, 2020 0
New Here ,
Apr 24, 2020

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I have done both of those. Not sure where to go from here. 

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Apr 24, 2020 0
Adobe Employee ,
Apr 24, 2020

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Hi there 

 

We are sorry to hear that.

 

If you do not wish to see the Blue popup which ask you to Restore your Previous session, you can do it as

 

1) Close Acrobat/Reader and then Open regedit.exe in Run command.

2) Navigate to the Path: HKLM\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\ and create a key with name "FeatureState"

3) In FeatureState Create a new item with Type: "REG_DWORD" Name: "SessionRestorePromptAbnormalExit" and Value: 0

4) Relaunch Acrobat/Reader and observe that the Blue popup won't be coming again for you.

 

For more information, you may refer to a similar discussion (https://community.adobe.com/t5/acrobat/asking-how-to-stop-the-quot-reopen-closed-pdfs-quot-message-f...)

 

 

Let me know if that helps.

 

Regards

Amal

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Apr 24, 2020 0
New Here ,
Sep 28, 2020

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I have followed all instructions and message still pops up every time I open new document. Even more frustrating is that closing documents opens Acrobat home on its own so I have to close every document tvice. And then next time I open a document message pops up and process repeats.

The set up is Adobe X pro for pdf editing, DC for pdf viewing and I use PTC teamcentre from where most of viewed pdfs come. 

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Sep 28, 2020 0
Amal. LATEST
Adobe Employee ,
Oct 07, 2020

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Hi there

 

We are sorry to hear that

 

Adobe Acrobat X is an old and EOL application. End of Support means that Adobe no longer provides technical support or distributes runtimes. This policy affects product and security updates for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

 

Adobe strongly recommends that customers update to the latest versions of Adobe Acrobat Reader DC and Adobe Acrobat DC. By updating installations to the latest versions, customers benefit from the latest functional enhancements and improved security measures.

 

For more information please look at the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html

 

Regards

Amal

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Oct 07, 2020 0