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Hyperlink Appearance

Community Beginner ,
Aug 01, 2020

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I have created hyperlinks that appear as underlined text in Adobe, yet show up as boxed text item when opened in any other program. Is there a simple fix for this conversion glitch?

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Create PDFs, Edit and convert PDFs, General troubleshooting

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Hyperlink Appearance

Community Beginner ,
Aug 01, 2020

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I have created hyperlinks that appear as underlined text in Adobe, yet show up as boxed text item when opened in any other program. Is there a simple fix for this conversion glitch?

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Create PDFs, Edit and convert PDFs, General troubleshooting

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Adobe Community Professional ,
Aug 01, 2020

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Would you mind sharing a screenshot? 

 

And what are those any other programs that you're opening the PDF with? Do you mean when you export from PDF to MS Word or Excel file type?

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Community Beginner ,
Aug 01, 2020

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Sure. The first screenshot below is how the hyperlinks on the left appear. Each underlined item is a hyperlink. When I download the pdf to my desktop and open it with the mac Preview, the hyperlinks show up as funky looking boxes as seen in the second screenshot.

 

Image #1: In Adobe 

Adobe View.png

Image #2: After being downloaded onto my desktop.

Preview on desktop.png

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Adobe Community Professional ,
Aug 01, 2020

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I think this was answered recently in another thread by ACP Joel Geraci.

 

See that discussion here: https://community.adobe.com/t5/acrobat/filled-pdf-not-able-to-view-filled-field-information/m-p/1132...

 

It is possible that macPreview is flattening those field or simply not mapping the the appropriate Unicode encoding/decoding. But I am not an expert in this subject. I may e totally wrong. Do they still work if you click on those links when you're viewing the PDF with mac Preview?

 

How about if you open the same PDF in another PDF viewer, like in another web browswer; would it behave in the same way?

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Community Beginner ,
Aug 01, 2020

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Thank you. The discussion link that was shared is similar but slightly different. The hyperlinks still work, the appearance layout is all that changes. I have tried opening the downloaded pdf in Preview as well as Books. The appearance is the same in both programs. 

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Adobe Community Professional ,
Aug 01, 2020

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What method did you used to create the links: the Weblink creation tool in "Edit PDF", using an action in the field Properties under "Action " tab, or  a JavaScript action with a script?

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Community Beginner ,
Aug 02, 2020

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I chose "Add/Edit Web or Document Link" in the Edit PDF tool, then I set the properties as seen below.

Screen Shot 2020-08-02 at 8.25.33 AM.png

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Adobe Community Professional ,
Aug 02, 2020

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Use Adobe Acrobat or Acrobat Reader and the links looks fine.

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Adobe Community Professional ,
Aug 02, 2020

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That's what I suspected. 

 

The reason why I asked which method did you use is because there's  a known bug in the weblink creation tool. It doesn't encode/decode Unicode properly for URI actions.  The issue was addressed  in one of the last updates for May 2020 but it only applied for MS Windows not macOS.

 

However, I don't think this is the case with your file.

 

Just select "Invisible Rectangle in the "Link type:" section and try again. See if it shows in mac Preview.

 

If it shows again then definitely don't use that weblink method.

 

You're better off using a button and execute menu item to go to a page view.

 

See slides:

 

BUTTONLINK.pngBUTTONLINK2.png

 

BUTTONLINK5.png

 

If this also shows a funky result in your macPreview, then just select "None" for border and assign a Bold Font type and change it to a blue color ( or something along those lines to visually aid the user that this is a link). 

 

I would also  add a tool tip like this: 

 

BUTTONLINK3.png

 

 

 

And get this result when the user(s) hover the mouse pointer over that link:

BUTTONLINK4.png

 

NOTE: 

 

Just remember, these are just work arounds of what I would try I was in your shoes trying to have my users work with mac Preview, and other apps.

 

But, since the problem doesn;t manifest in MS Windows, and other browser that has PDF viewing capcbilities, I will second what  Try67 mentioned, to contact the developer of that application and bring this to their attention. And I also fully second what Bernd_Alheit suggested. You users will not experience this hindernace if they use the free Adobe Reader DC as the PDF viewer for your document.

 

 

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Community Beginner ,
Aug 09, 2020

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Thank you. These work arounds may be what I have been needing. 

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Most Valuable Participant ,
Aug 02, 2020

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Report the issue to the developers of the program you're using.

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