Hyperlink very slow to open in any PDF

New Here ,
Feb 18, 2021 Feb 18, 2021

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I have Adobe Acrobat Pro DC Version 2021.20138. For any PDF document with a web hyperlink it takes 1-2 minutes to load the webpage--often freezing the document. I've tested this on another machine without my Adobe Acrobate Pro version and there is no problem. This issue started in the last week and I have changed no settings. Is there anything I can do to fix this problem.

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Crash or freeze, PDF forms

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Adobe Employee ,
Feb 18, 2021 Feb 18, 2021

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Hi,

 

Hope you are doing well. 

Looking at the description given above, it seems like you have been experiencing this issue only with the PDFs containing web hyperlinks in it. Is that right?

Check the following preferences settings in Acrobat.

Navigate to Adobe Acrobat>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat

Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 

OR

Acrobat DC>Edit>Preferences>Trust Manager> Internet access from PDF files outside the web browser>Change settings>check if any relevant website is blocked the change it to Allow access.

 

Let us know if this makes any changes.

 

Thanks,

Akanchha

 

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New Here ,
Feb 20, 2021 Feb 20, 2021

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I tried both of these things and loading any hyperlink that goes to the web either times out or takes at least 1-2 minutes. I've even found if I download the same PDF from SharePoint and open it in a tab of my web browser rather than separately in Acrobat the links work fine. Any ideas? Right now I'm paying for a product that functions worse than the free acrobat. Thanks.

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Adobe Employee ,
Mar 02, 2021 Mar 02, 2021

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Hi,

 

Sorry for not being able to get in touch with you on time. A follow-up update to Acrobat and Reader DC Feb 2021 release for Windows & Mac 21.001.20142 optional update, is available which addresses some important issues.

Please install the latest patch Open Acrobat>help>check for update Or download it from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

 

If it still doesn't work, then share the sample file with us. We'd like to test the same at our end. 

You can upload it on document cloud web and share the link: https://documentcloud.adobe.com/link/home/ 

 

Thanks,

Akanchha 

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