Hyperlinks from MS Word not working when saved as PDF

[griegos321]

When I create a current (MS Word Version 16.28) document and hyperlink the text, the hyperlinks do not work when I save the document as a PDF. I have made sure the "Create links from URLS" option is checked like a different thread advised, and it still is not working. Email links (mailto:emailaddress@example.com) continue to work, but not hyperlinks to web pages.

I also am unable to use the "Create PDF from File" option with any of my MS Word documents. It keeps giving me this error message (see image below). So my only option has been the "Save As PDF" option in MS Word, but then my hyperlinks don't work. Please fix this!!!!!

[elizabethh99409406]

I am extremely annoyed. I bought Adobe in good faith to convert a Word document to PDF and preserve hyperlinks. I may as well have just stuck with Word because there seems to be no way to preserve hyperlinks in Adobe. I have seen many similarly frustrated people. This is the only reason i bothered with Adobe. PLEASE advise

[Nancy OShea]

"I bought Adobe in good faith... "

Adobe is a company name like Apple or Microsoft. 

• Do you have the latest Acrobat Pro DC?
• Which version of MS Word do you have?
• Have you tried printing to PDF?