Hyperlinks not working when emailing...

[Gerardo5E1E]

Good Afternoon Everyone:

I have a user that creates a PDF doc with hyperlinks that point to documents that are on their internal network. If a user on their network opens the document from a network share, the hyperlinks work. If the document is emailed to another user that is on the same network, the hyperlinks are still there but they no longer work (document does not come up) . I've also put down some of her notes as well:

this is how she is creating the links-

I’m creating the links after the Word document is saved as a PDF. It’s pretty easy – I just click the Link option under Tools > Content and then follow the steps.

The problem seems to happen when it is email. We have checked all filtering on the mail end (365) and we have not found that 365 is stripping the hyperlink away. The hyperlink is there, it's just that when you click on it...nothing happens. I appreciate any help on this issue. Thanks everyone. 

FYI- The version of acrobat she is using is Acrobat X  

[ls_rbls]

Have the user download and install Adobe Reader DC (free version) and test if the same problem occurs with Reader DC. If it doesn't, maybe is time for the user to upgrade.

Or, have the userrepair installation (not to be confused s uninstall and reinstall the software), and then  re-apply the last planned update that was published for that old version  from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/10/10.1.16.html#tenonesixteen

[ls_rbls]

I forgot to add that Office 365 is not compatible with Acrobat X.

If the user is trying to integrate the PDF Maker add-in that is supported in  Outlook  (Office 365) it won't work.

See this other discussion where a similar issue occurs with MS Word: https://community.adobe.com/t5/acrobat/is-acrobat-x-professional-compatible-with-microsoft-office-wo...