hyperlinks not working with pdf is uploaded to wordpress

New Here ,
Mar 23, 2021 Mar 23, 2021

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Hi there,

 

We are uploading PDFs that are created using Adobe Acrobat Pro DC 32-bit. The files have internal and external hyperlinks.  The navigation works fine in the original documents, but when we upload the files, the links no longer function. Can someone please advise? We are using Chrome and Edge 

 

https://www.eimpactconsulting.com/wp-content/uploads/2021/03/Comprehensive-Social-Media-Toolkit-Fina...

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Hi Cherylm

 

Hope you are doing well and sorry for the trouble. As described the links are not working when the file is uploaded to wordpress.

 

I have tried to open your pdf in my browser (Firefox on Windows 10), and it works fine. It looks like links not working is related to the browser you are using and how it is previewing the PDF inside the browser. As Web browsers use their own PDF mechanism to render and display the PDF content and they are not Adobe dependant. Please try to open the PDF with a different browser and check.

 

Hope it will help.

 

Regards

Amal

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