I bought Acrobat Pro at Best Buy. Where's the link to install it?

New Here ,
Feb 05, 2021 Feb 05, 2021

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I bought Acrobat Pro at Best Buy.

There was no CD inside.

I followed the steps to veryify my email.

Got a redemption code.

I didn't get a link to install the software.

Should there have been a CD in the box?

I've looked through my account and don't see a link to install this software anywhere.

Help.

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Activation, Installation, New user

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Most Valuable Participant ,
Feb 05, 2021 Feb 05, 2021

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>Should there have been a CD in the box?

 

Nobody here can see the box... does it SAY there is a disc?

 

If it does not say disc on the box, there should be a link somewhere inside

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New Here ,
Feb 05, 2021 Feb 05, 2021

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It doesn't say that there is a disk.  The box included two yellow "Important Keep this for Reference" cards (one Mac one PC).  There was a URL on it to validate my email address.  I followed the process.  NOTHING that says install/download.  Nothing in email.  Nothing in my account.

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Most Valuable Participant ,
Feb 06, 2021 Feb 06, 2021

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We don't have inside info, but perhaps we can help you work through this. I've looked at Best Buy's web site, and they sell a wide range of Acrobat products, with different kinds of license. At least three different ones are in Best Buy stores.

 

1. What is the full name of the product on the box including any year or number. For example, Acrobat Standard 2018? Acrobat Pro 2020? Acrobat Pro DC?

2. Is it for Windows or Macintosh? Or does it say both?

3. Does it mention "subscription" or give a number of years on the box at all? Or does it say "One time purchase"?

4. Does it mention "student" or similar?

5. You say there is a redemption code. Did you already redeem it, or is it not clear what to do with the code yet?

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