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I can no longer open pdfs

New Here ,
Nov 03, 2020

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I'm getting this error when I open most of my saved pdf files...

it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

 

To create an Adobe PDF document, go to the source application. Then choose Save as Adobe PDF from the PDF dropdown in the Print dialog.

 

HELP! 

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General troubleshooting

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I can no longer open pdfs

New Here ,
Nov 03, 2020

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I'm getting this error when I open most of my saved pdf files...

it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

 

To create an Adobe PDF document, go to the source application. Then choose Save as Adobe PDF from the PDF dropdown in the Print dialog.

 

HELP! 

TOPICS
General troubleshooting

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126

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Nov 03, 2020 0
New Here ,
Nov 03, 2020

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If it helps, I'm on a MacBook Air, using Catalina 10.15.7.

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Nov 03, 2020 0
Adobe Employee ,
Nov 03, 2020

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are unable to open the PDF and getting the error 'file is not a supported file type or because the file has been damaged'

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try to open a different PDF file and check.if the file is stored on a shared network/drive, please download the file to your computer locally and try to open it with Acrobat/Reader DC and check.

 

What is the version of the Adobe Acrobat you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for updates.

 

If you are the owner/creator of the PDF file please try to recreate the PDF from the original source document using Adobe Acrobat from file menu. File > Create > PDF from File.

 

You may also look at the help page: https://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html
Note: Steps similar for new version.

 

Let us know how it goes

 

Regards

Amal

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Nov 03, 2020 0
New Here ,
Nov 04, 2020

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The pdf's are in dropbox. It's most of the pdf's I had previously saved in there for years and have always been able to access until recently. They will not download for me at all. 

 

Adobe Acrobat Pro DC 

Version 2020.013.20064

 

It doesn't look like I can do what you suggest as I no longer have a paid version. Any other suggestions? 

 

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Nov 04, 2020 0
Adobe Community Professional ,
Nov 04, 2020

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Can you copy the files from dropbox to the local disc?

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Nov 04, 2020 0
New Here ,
Nov 04, 2020

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What do you mean by that? I copied and pasted onto my desktop and tried opening in other files - nothing is working. 

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Nov 04, 2020 0
Most Valuable Participant ,
Nov 04, 2020

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Don't copy and paste. Download from DropBox.

 

I don't understand when you say you have Acrobat Pro, and also say you don't have a paid version?

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Nov 04, 2020 0
Adobe Employee ,
Nov 05, 2020

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Hi RGAdoption,

We tried to reproduce this issue locally and had no luck.

can you please help us with below queries :

* Can you please sgare the exact steps to reproduce this issue(A video will be of great help 🙂 )

* Is this issue reproducible for all the PDFs ?

* Can you please try saving the fie to your local computer/desktop and try opening the file from there and check whether the issue is reproducible or not?

 

Thanks & Regards,

Vimal Dobhal

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Nov 05, 2020 0
New Here ,
Nov 05, 2020

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Thanks for trying. I got Adobe on the phone. Seems a lot of pdf's somehow got corrupted. 😞

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Nov 05, 2020 0