I cannot save or export a pdf document. I am getting a blank screen?

Report · Mar 31, 2019

Report · Apr 01, 2019

Hi,

Can you confirm the version of the operating system you are using and the version of the applications you are trying to export from?

Can you also include the process you are using to export to pdf.

With more details we can help you better fix this issue.

Report · Apr 01, 2019

I am using WINDOWS 10 HOME VER1809

APPLICATIONS : adobe PDF Library 15.0 PDF Version 1.3 ( Acrobat 4.x)

To export I follow Tools >> Export PDF to word

to Save as I follow File >> Save As..

Each time the screen is going blank!

Report · Apr 01, 2019

Go to Edit - Preferences - General and disable "Show online storage when saving files" and "Show online storage when opening files".

Report · Apr 01, 2019

That's greatly appreciated thanks. The save as function is now working. However the Export function still doesn't work?

Report · Apr 02, 2019

You can try to open your pdf with Word. The more recent version of MS Word allows you to File > Open a pdf file.

It is possible also that the pdf is locked and will not allow you this type of editing. In Acrobat go to File > Properties, in the Security tab you will see a list of what is allowed and what's not.

Report · Apr 03, 2019

Thanks again. opening the pdf using word seemed to work much appreciated. I know it is not your fault but long term it is not an efficient way for me to do it. So I am not happy that I pay ADOBE for a service I am not getting. I am not sure if exporting to other applications like excel will work. Is there a way I can get this sorted so I have the right solution otherwise I will have to stop paying for this service I am not getting.

Report · Apr 04, 2019

I understand your frustration.

Do not hesitate to contact Adobe tech support and get them to follow your process and offer a solution or a fix