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I cannot send pdf for esign. Says upgrade. We are using Adobe Acrobat Pro DC ver: 2020.009.20074

New Here ,
Jul 20, 2020

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I cannot send pdf for esign. esign error.PNGSays upgrade. We are using Adobe Acrobat Pro DC ver: 2020.009.20074

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Edit and convert PDFs, PDF forms, Security digital signatures and esignatures

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I cannot send pdf for esign. Says upgrade. We are using Adobe Acrobat Pro DC ver: 2020.009.20074

New Here ,
Jul 20, 2020

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I cannot send pdf for esign. esign error.PNGSays upgrade. We are using Adobe Acrobat Pro DC ver: 2020.009.20074

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Edit and convert PDFs, PDF forms, Security digital signatures and esignatures

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74

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Engaged ,
Jul 20, 2020

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The upgrade is for the Adobe Sign service, which is not the same as digitally signing a pdf locally.

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New Here ,
Jul 20, 2020

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Thanks. Is ths not included in Adobe Acrobat Pro DC? 

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Adobe Community Professional ,
Jul 20, 2020

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That is strange because Adobe Sign was featured in the  prior update.

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Adobe Community Professional ,
Jul 20, 2020

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Is this happening even if you repair the installation?

 

Click Help--->>>"Repair Installation"

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New Here ,
Jul 20, 2020

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Repair Installation didn't work. Any other ideas? 

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New Here ,
Jul 20, 2020

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I cannot send as well. Mine doesn't have the upgrade part, it's just blank. 

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New Here ,
Jul 20, 2020

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Yea its weird. We have the full version, enterprise env.

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Adobe Community Professional ,
Jul 20, 2020

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Is this happening on a MS Windows 10 environment?

 

Also, was this working before with other of documents and all of a sudden this started happening?

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New Here ,
Jul 21, 2020

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Yes, Windows 10, and MacOS Catalina

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