I have a problem with the payment.

New Here ,
Mar 23, 2021 Mar 23, 2021

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Buenas noches, tengo un problema con el servicio, se me ha cobrado doble. y Quiero el rreembolso, por favor, de lo contrario cancelaré la suscripción.

Hi, I am from Perú, I have a problem with the service, I have been charged double. and I want the refund, please, otherwise I will cancel the subscription.

 

TOPICS
Cancel subscription, General troubleshooting

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Adobe Employee ,
Mar 24, 2021 Mar 24, 2021

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Hello! 

 

Thank you for reaching out.

 

We have checked your account using the email address used to login into the community and see that you have an Acrobat Pro DC subscription. We have checked your billing details, you are subscribed with a monthly billing cycle.

There are only two transactions that have been occurred from the date of purchase.

 

As you have mentioned, you are charged double. Could you please confirm the service for which you have been charged?

Also, check if both the charges are for the same service.

 

Thanks,

Meenakshi

 

 

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