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I have been getting the "acrobat fail to send a DDE command"

New Here ,
Mar 23, 2016

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I have a Toshiba, Windows 10 and have had Acrobat Pro XI for about three years.  Several months ago, I had this problem and someone in India (with Adobe) fixed it.  Then it happened again a couple of months ago, and someone (from Adobe support) in India said he fined it and added another program to it.  THAT caused me all kinds of trouble and I got rid of it.  NOW, I cannot get ANYONE FROM ADOBE TO HELP!!!!!  I guess they do not do phone support any more.  I am not very Techy, and I do need HELP!

Hi William,

Please try the solutions given below:-


Solution 1) (This error occurs when you have more than 1 process of Acrobat running)

  • 1) Go to the task manager by pressing Ctrl+Alt+Del
  • 2) Go to the processes in Task Manager
  • 3) End all processes related to Acrobat
  • 4) Launch Acrobat again.

Solution 2) Open Acrobat navigate to Help menu & Repair the installation.

Solution 3) Check the file association on your system.

Solution 4) Navigating to HKEY_CLASSES_ROOT\acrobat\shell\open\ddeexec\application and changing the Key "AcroviewA11"  to  "AcroviewR11.


Also check what the Log On properties of the Remote Procedure Call service, on the workstation giving this error set to.

I've seen users resolving the issue by setting the 'Log on as' to 'Local System account' with the 'Allow service to interact with desktop' checked.

Regards,

Rave

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I have been getting the "acrobat fail to send a DDE command"

New Here ,
Mar 23, 2016

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I have a Toshiba, Windows 10 and have had Acrobat Pro XI for about three years.  Several months ago, I had this problem and someone in India (with Adobe) fixed it.  Then it happened again a couple of months ago, and someone (from Adobe support) in India said he fined it and added another program to it.  THAT caused me all kinds of trouble and I got rid of it.  NOW, I cannot get ANYONE FROM ADOBE TO HELP!!!!!  I guess they do not do phone support any more.  I am not very Techy, and I do need HELP!

Hi William,

Please try the solutions given below:-


Solution 1) (This error occurs when you have more than 1 process of Acrobat running)

  • 1) Go to the task manager by pressing Ctrl+Alt+Del
  • 2) Go to the processes in Task Manager
  • 3) End all processes related to Acrobat
  • 4) Launch Acrobat again.

Solution 2) Open Acrobat navigate to Help menu & Repair the installation.

Solution 3) Check the file association on your system.

Solution 4) Navigating to HKEY_CLASSES_ROOT\acrobat\shell\open\ddeexec\application and changing the Key "AcroviewA11"  to  "AcroviewR11.


Also check what the Log On properties of the Remote Procedure Call service, on the workstation giving this error set to.

I've seen users resolving the issue by setting the 'Log on as' to 'Local System account' with the 'Allow service to interact with desktop' checked.

Regards,

Rave

TOPICS
Install update and subscribe to Acrobat

Views

66.8K

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Mar 23, 2016 2
Adobe Employee ,
Apr 05, 2016

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Hi William,

Please try the solutions given below:-


Solution 1) (This error occurs when you have more than 1 process of Acrobat running)

  • 1) Go to the task manager by pressing Ctrl+Alt+Del
  • 2) Go to the processes in Task Manager
  • 3) End all processes related to Acrobat
  • 4) Launch Acrobat again.

Solution 2) Open Acrobat navigate to Help menu & Repair the installation.

Solution 3) Check the file association on your system.

Solution 4) Navigating to HKEY_CLASSES_ROOT\acrobat\shell\open\ddeexec\application and changing the Key "AcroviewA11"  to  "AcroviewR11.


Also check what the Log On properties of the Remote Procedure Call service, on the workstation giving this error set to.

I've seen users resolving the issue by setting the 'Log on as' to 'Local System account' with the 'Allow service to interact with desktop' checked.

Regards,

Rave

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Apr 05, 2016 4
New Here ,
Feb 08, 2017

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Hi

I am running Adobe Reader 11.0.19 in our Citrix XenApp environment

I have a lot of users getting this "Acrobat failed to connect to a DDE Server"

When they get the error, a lot of AcroRd32.exe processes are running for that user.

Killing the processes solves it until next time...

Adobe Reader 11.0.19 is a fresh installation in the environment.

I tried to change Acroview11 to R11 in HKEY_CLASSES_ROOT\acrobat\shell\open\ddeexec\application but users still gets this error.

What does this error mean exactly?

Really confusing.

/ Torsten

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Feb 08, 2017 2
Community Beginner ,
Nov 14, 2019

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Well it's Nov 2019 and I just had that same issue.  Thanks to your post I have sorted it in 5 minutes.  You do have to close ALL related processes in the Task Manager though so be careful one hasn't passed your attention.  The list refeshes when you end a task so be vigilant.  I just did that, ended all tasks associated with Acrobat and opened it again and it worked!  Happy Days.  Thanks Say-hi-2-Ravi!

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Nov 14, 2019 0
New Here ,
Dec 01, 2016

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I just started having this problem two days ago with the error message about acrobat failed to connect to DDE server.  I would click on a PDF after downloading and nothing would happen.  Just used your method in the task manager and it worked.  Thanks!

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Dec 01, 2016 0
New Here ,
Dec 11, 2016

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Está é a  primeira vez que estou tendo contato dessa forma com Adobe.com. Então essas perguntas não foram feitas por mim!!

Por favor, você pode me ajudar como exportar o PDF? Ah! Eu botei a data de hoje como 12/12/2016  , sendo que na verdade é 11/12/2016. Tem que arrumar a data ou vocês corrigem ? ? Estou vendo que o meu conteúdo foi salvo pela última vez às 10:05 am

Obrigada.

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Dec 11, 2016 0
New Here ,
May 29, 2017

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Why doesn't Adobe just fix their damned system? I've had this problem for the past couple of years (+ / -), removed and reinstalled the DC reader SEVERAL times and the problems are still here. First, Adobe won't seem to open a document (won't display, so I keep trying), I can't fix the problem in windows because several Adobe windows are open (but they don't show in windows 10) and then someone (like in this forum) comes up with a work around/patch to fix what Adobe should have fixed in the first place. What kind  of company and customer service is this anyway?

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May 29, 2017 0
New Here ,
May 31, 2017

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xworthless

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May 31, 2017 0