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I have been trying to install for hours now.

New Here ,
Sep 03, 2020

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I have been trying to install Acrobat DC for over 5 hours now and I cannot get it installed. Disk Space errors on a 1TB drive, and 136 errors constantly. 

 

Why am I paying for this?

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I have been trying to install for hours now.

New Here ,
Sep 03, 2020

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I have been trying to install Acrobat DC for over 5 hours now and I cannot get it installed. Disk Space errors on a 1TB drive, and 136 errors constantly. 

 

Why am I paying for this?

TOPICS
Installation

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35

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Sep 03, 2020 0
Adobe Community Professional ,
Sep 03, 2020

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I understand it might be super frustrating. You have two options, share details like OS version, specific details about the error, your computer configuration etc. so that folks out here could chip in with some ideas that you could try. Alternatively you could contact support for help. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Sep 03, 2020 1
Adobe Community Professional ,
Sep 04, 2020

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Please follow the steps the provided here:

https://community.adobe.com/t5/acrobat/c136-error-when-freshly-installing-acrobat-pro-dc/td-p/936654...

 

Additinal infos you'll found here:

https://community.adobe.com/t5/acrobat/how-do-i-fix-retry-installation-c136-error-with-acrobat-pro-d...

https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

Another suggestion is to do a clean reinstallation by following the steps below: 

  

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html 

  

use the desktop app to install your cc programs/trials  

 

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Sep 04, 2020 0