I keep getting prompts to upgrade that block my use of Acrobat

New Here ,
Feb 10, 2021 Feb 10, 2021

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Hi, when I go to Convert from a Word doc to a pdf I am getting a prompt to upgrade. I don't want to pay to upgrade as I am happily paying for a very basic service which suits my needs perfectly. When I close this prompt I am automatically reverted to the initial Convert page. Each time I try to Convert from Word to pdf this prompt comes up and blocks me from carrying out the very basic conversion I wish to. Very frustrating. I feel I should just cancel my subscription as I can't do the very thing I am paying for. 

 

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Cancel subscription, General troubleshooting

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Adobe Community Professional ,
Feb 10, 2021 Feb 10, 2021

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What version of Adobe Acrobat does you use?

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