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I signed up for Adobe Acrobat Pro but now the account page is showing I only have access to Export

New Here ,
Aug 31, 2020

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don't know how this happened but I know I signed up for Acrobat Pro but now I only have access to Export PDF, which is useful but not what I need most. somehow I need to convert or upgrade but Adobe isn't much help here.

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Edit and convert PDFs, Install update and subscribe to Acrobat

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I signed up for Adobe Acrobat Pro but now the account page is showing I only have access to Export

New Here ,
Aug 31, 2020

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don't know how this happened but I know I signed up for Acrobat Pro but now I only have access to Export PDF, which is useful but not what I need most. somehow I need to convert or upgrade but Adobe isn't much help here.

TOPICS
Edit and convert PDFs, Install update and subscribe to Acrobat

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24

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Aug 31, 2020 0
Adobe Community Professional ,
Aug 31, 2020

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Sorry but the vast majority of folks around here are just volunteers and do not work for Adobe. Not sure how you tried before you to resolve this you do need to contact Adobe Customer Support.

 

They are available Monday through Friday at +1 800-833-6687.

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Aug 31, 2020 0
New Here ,
Aug 31, 2020

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Gary, you are correct. Rather than giving me an answer, Adobe referred me to the community group and give me the same phone number. I guess they call this customer support. I don't. I run a small ag tech company and this is definitely not support.

Al

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Aug 31, 2020 0
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Most Valuable Participant ,
Sep 01, 2020

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Contact them again and demand help. We here can't help you (except those users who are tagged as an "Adobe Employee").

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Sep 01, 2020 0