IE crashes when uploading PDF files to ERP site; Faulting module AcroPDFImpl.dll_unloaded

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Jan 27, 2021 Jan 27, 2021

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In our environment users are experiancing issues when working/upload consectutive PDFs using IE to our JD Edwards EnterpriseOne 9.2 ERP application. Users access the ERP application by way of published IE apps from Citrix (7.15 farm), the citrix host delivering the app is Windows server 2016 with 7.15 VDA. 


Every time IE crashes we see the same Event 1000, application error for Faulting application IEXPLORE.EXE with faulting module, AcroPDFImpl.dll_unloaded.  Adobe Acrobat reader DC version 20.013.20074 is loaded, though we've also tried rolling back to previous version 20.012.20048.  In the event, I do notice that the version for AcroPDFImpl.dll is shown as 20.13.20066.15255, which is slightly different from the installed Acrobat Reader DC version.  Not sure if that is a clue though.  We'd appreciate any suggestions or further troubleshooting tips.  Thank you! 


Event 1000, Application Error 

Faulting application name: IEXPLORE.EXE, version: 11.0.14393.2007, time stamp: 0x5a49bd19
Faulting module name: AcroPDFImpl.dll_unloaded, version: 20.13.20066.15255, time stamp: 0x5fb5a58d
Exception code: 0xc0000005
Fault offset: 0x0004778c
Faulting process id: 0x2788
Faulting application start time: 0x01d6f4bbe286ccd5
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: AcroPDFImpl.dll
Report Id: 0f50fd8a-20e9-47f6-9843-8ac07eb31341
Faulting package full name:
Faulting package-relative application ID:

Crash or freeze








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