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Incorrect ruler in adobe acrobat

New Here ,
Mar 17, 2020

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The document I'm viewing is 11"x8.5" (I confirmed this in the document's properties), but the ruler in the document pane says it's only a little over 6.5" wide and a little over 5" tall. 

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Incorrect ruler in adobe acrobat

New Here ,
Mar 17, 2020

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The document I'm viewing is 11"x8.5" (I confirmed this in the document's properties), but the ruler in the document pane says it's only a little over 6.5" wide and a little over 5" tall. 

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General troubleshooting

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Adobe Community Professional ,
Mar 17, 2020

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Since each page in a document can be a different size, the page size reported in the properties might not tell the whole story. Is  each page of your document the same size? Can you upload it here or post it somewhere? Do you know how it was created?

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New Here ,
Mar 17, 2020

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Yes, each page is the same (both pages represent front and back of the document). I cannot upload it because of customer confidentiality. A co-worker created it. This is a recurring problem that I've come across when reviewing others work.

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Most Valuable Participant ,
Mar 17, 2020

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The actual size of the current page is displayed at the lower left-hand corner of the window, next to the horizontal scroll-bar.

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New Here ,
Mar 24, 2020

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Annotation 2020-03-24 072020.png

This document is confirmed 17"x11", yet instead of 17" the ruler at the top is telling me it's just shy of 7". And, I confirmed, the ruler is supposed to be displaying inches.

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New Here ,
Aug 04, 2020

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I have come across the same problem and run through all the ruler & measurement settings I can think of within Acrobat. I have noticed it in documents exported from InDesign & Quark. (Yes, I have a designer who insists on still using Quark.) Right clicking in the rulers allows me to change to picas (also wrong), etc. but switching back to inches doesn't change anything. Possibly a display fluke, but I can't fix it. Maybe due to other people's or my own system settings? (Coworker who created the doc says it shows fine for her.) Annoying when I'm checking spacing and can't accurately place guides.

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