Insert media in Acrobat DC Pro does not work

New Here ,
Apr 03, 2021 Apr 03, 2021

Copy link to clipboard

Copied

Whenever the media file is started, Adope crashes.

TOPICS
Rich media and 3D

Views

57

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 04, 2021 Apr 04, 2021

Copy link to clipboard

Copied

Hi Robert

 

Hope you are dong well and sorry for the trouble. As described the application is crashing when you try to insert media

 

- Would you mind sharing the workflow/steps you are doing to insert the media into the PDF? For information about inserting media please check out the help page: https://helpx.adobe.com/acrobat/using/adding-multimedia-pdfs.html

 

- What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.01.20145 installed. Go to Help > Check for Updates and reboot the computer once.

 

- Are you on Mac or Windows machine and what is the version of the OS? Please check for any missing/pending updates and try updating the OS and see if that helps.

 

Please try to repair the installation (Win Only) from the help menu and reboot the computer once.

 

If it still doesn't work please try to turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Turn off the protected mode at start up, Uncheck Enhanced Security and turn off the protected mode > Click OK and reboot the computer.
Note: Please turn on the security after testing to avoid any security risks

 

If it still doesn't work, please create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there.

 

For more information please check out the help pages listed below:

 

Mac: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

Windows: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

Regards

Amal

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines