Installation error 48

New Here ,
Feb 26, 2021 Feb 26, 2021

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I can't download Adobe Acrobat DC.
I keep getting error code 48.
It appears that the installer cannot access a file.
What should I do?
TOPICS
Activation, CC FAQ, Creative Cloud, Feature request, Installation, New user

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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Hi

 

Sorry to see the trouble caused.

Error code 48 indicates that Creative Cloud can't access a file or directory that is required for installation.

Try the following steps-

  1. Select Retry to try accessing the file or directory again.
  2. Else, Reboot system 
  3. Quit CC desktop application completely.
  4. Navigate to this link : https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and download the Acrobat DC installer from here.

 

Let us know if that helps. 

 

Thanks,

Akanchha

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