Installation of Acrobat Pro DC on case-sensitive APFS volumes still not supported?

New Here ,
Feb 02, 2018

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I just cancelled the automatic yearly renewal of my Acrobat Pro DC subscription. Installation on case-sensitive APFS volumes is still not supported. Please fix this and compensate me for the last 6 months in which I have not been able to use the product by granting me 6 months of usage starting from the day Adobe fixes this problem. Acrobat Pro DC is the only software that does not work on my macOS High Sierra case-sensitive APFS file system. Case-sensitive APFS was the setting recommended by Apple (for sound software engineering reasons) when macOS High Sierra was released to the developer community, and the only reason that Apple suddenly had to switch back to case-INsensitive APFS seems to be that Adobe refused to update it's software to make it compatible. This was more than half a year ago and I still get the same error message after I freshly download and try to install the software. And NO, I will not create a seperate partition just for Acrobat Pro DC when everything else (hundreds of applications) runs perfectly fine on my system. Kind regards, Harald

Regardless of whether you want to call this a bug or a feature request, these communities are absolutely not monitored by Adobe product development and management teams.

 

If you wish to report the need for support for APFS volumes by Acrobat, please go to https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac  and do make that report there!

 

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Installation of Acrobat Pro DC on case-sensitive APFS volumes still not supported?

New Here ,
Feb 02, 2018

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I just cancelled the automatic yearly renewal of my Acrobat Pro DC subscription. Installation on case-sensitive APFS volumes is still not supported. Please fix this and compensate me for the last 6 months in which I have not been able to use the product by granting me 6 months of usage starting from the day Adobe fixes this problem. Acrobat Pro DC is the only software that does not work on my macOS High Sierra case-sensitive APFS file system. Case-sensitive APFS was the setting recommended by Apple (for sound software engineering reasons) when macOS High Sierra was released to the developer community, and the only reason that Apple suddenly had to switch back to case-INsensitive APFS seems to be that Adobe refused to update it's software to make it compatible. This was more than half a year ago and I still get the same error message after I freshly download and try to install the software. And NO, I will not create a seperate partition just for Acrobat Pro DC when everything else (hundreds of applications) runs perfectly fine on my system. Kind regards, Harald

Regardless of whether you want to call this a bug or a feature request, these communities are absolutely not monitored by Adobe product development and management teams.

 

If you wish to report the need for support for APFS volumes by Acrobat, please go to https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac  and do make that report there!

 

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Install update and subscribe to Acrobat

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Feb 02, 2018 4
Adobe Community Professional ,
Feb 02, 2018

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these are user-to-user forums.  Feature Request/Bug Report Form

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Feb 02, 2018 1
Adobe Employee ,
Feb 02, 2018

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Moving this discussion to the Installing, Updating, & Subscribing to Acrobat forum.

Haraldk48914010 no Adobe applications currently support case-sensitive file systems.  We have added support for APFS but this does not include support drives formatted with the case-sensitive option disabled.  The advice in Adobe error "Case-sensitive drives not supported" or similar install error | Mac OS continues to be valid.

Please install Acrobat DC, and any other Adobe applications, on an APFS volume which does not have the case-sensitive feature turned on.

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Feb 02, 2018 1
New Here ,
Jun 27, 2018

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Not helpful. Horrible customer experience. I'm cancelling my subscription. Apps don't get to tell the OS how to manage files. Your customer experience is in the toilet. Fix it.

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Jun 27, 2018 9
New Here ,
Aug 08, 2018

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Seriously?  The solution is to reformat?  The Mac is in use and not connected to the Internet.  Backing it up via Time Machine will take a long time. 

JUST FIX THE SOFTWARE TO INSTALL.

Sheesh.  Is it really that hard to do?  In the timeframe from the start of your replies to now the developers have been TOLD BY THE CUSTOMERS WHAT THEY WANT but are not implementing it. 
Instead of typing the same 'reformat reformat reformat' for every question, you could have wrote the necessary code fix to allow the installation to occur.

GET IT FIXED.

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Aug 08, 2018 9
Adobe Community Professional ,
Aug 08, 2018

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read msg 1.

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Aug 08, 2018 0
Community Beginner ,
Oct 04, 2018

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Clearly staff are reading this.  In fact, this seems to get read more frequently than the uservoice.com boards, where they are unresponsive.  The only response I have been seeing from staff on this issue is "oh well too bad" which is ridiculous and unacceptable when Adobe's customers are paying a large amount of money for their products. 

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Oct 04, 2018 3
Community Beginner ,
Aug 18, 2020

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This is textbook of how to completely ignore your customers, be completely useless and when your software isn't working shurg and say "not my problem."

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Aug 18, 2020 3
Community Beginner ,
Aug 27, 2018

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So I was just considering upgrading from Mac Photos to Adobe Creative Cloud, but my newly installed system has a case-sensitive APFS volume. Better go and try Affinity Photos instead.

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Aug 27, 2018 1
Adobe Community Professional ,
Aug 27, 2018

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pauln82240772  wrote

So I was just considering upgrading from Mac Photos to Adobe Creative Cloud, but my newly installed system has a case-sensitive APFS volume. Better go and try Affinity Photos instead.

Where is the connection to Adobe Acrobat DC?

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Aug 27, 2018 0
Community Beginner ,
Oct 14, 2018

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I agree with the original poster.  This is utterly ridiculous for Adobe to be dragging its feet for so long on this.

As another poster mentioned, this is the push I needed to finally stop drinking from the Adobe Kool Aid and move on to vendors with more progressive attitudes to their customers and their software.  I guess this is a perfect example of what happens when software suppliers get big - they get arrogant.  Well that's what a free market is for.

Good riddance Adobe.

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Oct 14, 2018 2
New Here ,
Feb 06, 2019

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It's 2019. How difficult is it for one of the biggest software manufacturers in the world to support case-sensitive names? Unbelievable.

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Feb 06, 2019 3
Community Beginner ,
Apr 23, 2019

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Yes, Adobe has state -- since 2015 -- that "Adobe has stated that "You cannot install Adobe products on a volume that uses a case-sensitive file system."

After several contacts with Adobe support, Adobe considers that is is a "Mac" problem and will do nothing to help or enable.

Adobe support persons, Kanish and Sajal,  both wrote to me today:

"The issue is with hard drive of MAC.

We will not be able to troubleshoot it further."

So, we users are in a bind: Adobe is pointing the finger of responsibility at Apple, and Apple is point the finger at Adobe.

What a waste.

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Apr 23, 2019 1