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Installed Acrobat Pro DC but cannot open (No error message)

New Here ,
Sep 14, 2020

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I installed Acrobat Pro DC which cannot open now on windows 10, Adobe reader DC as well, I opened task manager when I double click the application, Adobe exe was running for a few seconds then disappeared with no any error messages, don't know what can do now.......

 

Below is what I done:

Run EULA.exe and accepted license

Deleted Programdata\Adobe folder

Deleted Windows\Temp folder and %temp% folder cached files

Deleted Registry about HKLM\Software\Adobe / HKCU\Software\Adobe

Deleted Program x86\ Adobe folder and reinstalled

Exported a registry from a working PC and imported in it

Run Adobe clean exe

Reinstalled different version eg 2019.XXX.XXX / 2020.XXX.XXX

Tried to open in other user profile

Run as administrator

Run as compatibility mode

 

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General troubleshooting

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Installed Acrobat Pro DC but cannot open (No error message)

New Here ,
Sep 14, 2020

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I installed Acrobat Pro DC which cannot open now on windows 10, Adobe reader DC as well, I opened task manager when I double click the application, Adobe exe was running for a few seconds then disappeared with no any error messages, don't know what can do now.......

 

Below is what I done:

Run EULA.exe and accepted license

Deleted Programdata\Adobe folder

Deleted Windows\Temp folder and %temp% folder cached files

Deleted Registry about HKLM\Software\Adobe / HKCU\Software\Adobe

Deleted Program x86\ Adobe folder and reinstalled

Exported a registry from a working PC and imported in it

Run Adobe clean exe

Reinstalled different version eg 2019.XXX.XXX / 2020.XXX.XXX

Tried to open in other user profile

Run as administrator

Run as compatibility mode

 

TOPICS
General troubleshooting

Views

50

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 14, 2020 0
Adobe Employee ,
Sep 14, 2020

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Hi,

 

Thank you for reaching out and sorry for the trouble

 

 

As the application is not working and you have tried all the troubleshooting steps as mentioned above, please run the cleaner tool (https://labs.adobe.com/downloads/acrobatcleaner.html) to remove both the application and reboot the machine.

Then install only the Acrobat Pro DC from this link: https://helpx.adobe.com/download-install/kb/acrobat-downloads.html

and try to launch it. Do not install Reader DC.

Let us know how it goes.

 

If the issue persists then please share the following information: 

- Is it your personal machine or the work machine?

- Is there any antivirus installed on the machine?

- Did you install the application for the first time?  Or it was already installed and the issue started occurring recently?

- Did you make any recent changes to the machine?

 

We will be waiting for your response.

Let us know if you have any questions.

 

Thanks,

Meenakshi

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Sep 14, 2020 0
Adobe Employee ,
Sep 14, 2020

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Hey!

 

Thank you for sharing the troubleshooting steps performed.

It seems that you have done a lot to make it work. However, it didn't make any difference.

Is it a work computer or personal one? If its managed by you IT team, then you must get it checked with them.

Use this cleaner tool to remove the application and its traces: http://labs.adobe.com/downloads/acrobatcleaner.html 

Once done with cleaning, reboot your computer and reinstall Acrobat DC: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html

Still no luck? Create a Hidden Admin account https://answers.microsoft.com/en-us/windows/forum/windows_10-security/how-to-enable-the-hidden-admin...

and try launching the Acrobat in that.

 

Thanks,

Akanchha

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