installing Acrobat 2017 PRO on a new computer

New Here ,
Feb 07, 2021 Feb 07, 2021

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I purchased an original product back in 2017. Now, the old laptop is malfunctioning and is ready to be replaced, so I've installed the same product on a new one, but can not find my product activation key - just got a trial of seven days. Besides, my Adobe account does not show any info on previous purchases in order history.. Any suggestion?

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General troubleshooting, How to

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Most Valuable Participant ,
Feb 07, 2021 Feb 07, 2021

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You need to find the serial number. If you registered the product (or purchased it directly from Adobe) it should appear in your adobe.com account.

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New Here ,
Feb 14, 2021 Feb 14, 2021

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Hi try67, thank you for that hint. In a meantime I solved this issue - found a receipt from an authorized vendor where I purchased it back in 2017, alongside was a certificate with a product key..

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Enthusiast ,
Feb 07, 2021 Feb 07, 2021

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Hello,

 

Take a look at the thread below to see if it provides you a solution.

https://community.adobe.com/t5/acrobat/transferring-adobe-acrobat-2017-to-a-new-machine/td-p/1040224...

 

Regards,

Mike

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