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Installing Acrobat XI Pro to a new PC

New Here ,
Oct 04, 2017

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Hello, I have just swapped to a new computer. I deactivated the Acrobat XI Pro on my old computer before uninstalling, I have reinstalled to my new computer successfully using the existing software disc, but when trying to open Acrobat XI Pro on my new machine I get an error saying "Serial Number you provided is valid, but a qualifying product could not be found on this computer" - Acrobat XI Pro is not an option on the "Product" dropdown menu and if I try to enter the serial number from the packaging I get an error saying "This serial number is not for a qualifying product. Please try another". Please can you help me get Acrobat XI Pro back?!

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Correct answer by try67 | Most Valuable Participant

You must find the old serial number. Without it you can't use the upgrade version you have.

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Install update and subscribe to Acrobat

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Installing Acrobat XI Pro to a new PC

New Here ,
Oct 04, 2017

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Hello, I have just swapped to a new computer. I deactivated the Acrobat XI Pro on my old computer before uninstalling, I have reinstalled to my new computer successfully using the existing software disc, but when trying to open Acrobat XI Pro on my new machine I get an error saying "Serial Number you provided is valid, but a qualifying product could not be found on this computer" - Acrobat XI Pro is not an option on the "Product" dropdown menu and if I try to enter the serial number from the packaging I get an error saying "This serial number is not for a qualifying product. Please try another". Please can you help me get Acrobat XI Pro back?!

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Correct answer by try67 | Most Valuable Participant

You must find the old serial number. Without it you can't use the upgrade version you have.

TOPICS
Install update and subscribe to Acrobat

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Oct 04, 2017 0
Most Valuable Participant ,
Oct 04, 2017

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This is the forum for the free Acrobat Reader.

When you got XI on your old machine, was it an upgrade from an older version?

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Oct 04, 2017 1
New Here ,
Oct 04, 2017

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I believe so, but I do not have the original install details (version/serial number, etc.) as I inherited the machine from a colleague!

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Oct 04, 2017 0
Most Valuable Participant ,
Oct 04, 2017

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You must find the old serial number. Without it you can't use the upgrade version you have.

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Oct 04, 2017 1
New Here ,
Oct 04, 2017

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ok, thanks

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Oct 04, 2017 0
Most Valuable Participant ,
Oct 04, 2017

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[Question moved to the Installing, Updating, & Subscribing to Acrobat forum]

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Oct 04, 2017 1
New Here ,
Mar 13, 2020

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I have the correct serial number but the Adobe list of products doesn't include Acrobat XI Pro. Just standard  and older.

 

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Mar 13, 2020 0
Most Valuable Participant ,
Mar 13, 2020

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Please explain your situation in more detail.

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Mar 13, 2020 0
New Here ,
Mar 13, 2020

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I've uninstalled Acrobat XI Pro from the old computer and downloaded it from Adobe. I had first  bought the progrram in 2012, then updated it a couple of years ago. I put in the 2018 serial number and got the reported message. I've since found the earlier SN, and uninstalled the program but it didn't want a SN, just thanked me for the free 30 day trial. It's not opening when I double click the icon. I've opened it as administrator, but it didn't work properly. It created one pdf, but now it doesn't open at all. I'm using Windows 10 on a Surface Pro 7, up from Surface Pro 3.

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Mar 13, 2020 0
Most Valuable Participant ,
Mar 13, 2020

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Where exactly did you download it from? Adobe removed the installers from the public website. They are only available if you purchased it as a download originally, from under you account.

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Mar 13, 2020 0
New Here ,
Mar 13, 2020

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downloaded from:

esd.adobe.com/AdobeProducts/legacy/99CABBAC-C975-4A06-8D99-064C6871EE80/APRO/11/win32/AcrobatPro_11_Web_WWMUI.exe

 

From my Adobe account and order history. Suggestions?

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Mar 13, 2020 0
Most Valuable Participant ,
Mar 13, 2020

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As I wrote before, that means your license is an upgrade, so after entering the serial number you need to also enter the serial number of an earlier qualifying version, so of course the version you install will not appear in the list of products. Without it you can't use the application. Hopefully you registered that earlier version too, and if so it should appear under your Adobe account.

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Mar 13, 2020 0
New Here ,
Mar 13, 2020

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I don't have anything earlier than the first XI Pro. The previous was probably on a CD, it doesn't show on my Adobe account and I have no CD player. I'd say it's a modern catch 22. Not a great way to deal with a customer of at least two decades.

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Mar 13, 2020 0
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Mar 14, 2020

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I don't see how it's a "catch-22"... You bought a version that is heavily discounted because you had a previous full license, so it's completely normal that you're asked to prove that you indeed have such a license (by entering its serial number during the installation) when you want to use it. If you can't do that then you can't use what you bought. Otherwise no one will buy the full license, only the upgrade versions...

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Mar 14, 2020 0
New Here ,
Aug 06, 2020

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The same thing happened to me, except I KNOW my version is full. The only difference is that mine was bought with an education discount.

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Aug 06, 2020 0