Insufficient Data for an Image

New Here ,
Jan 20, 2021 Jan 20, 2021

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I am getting an Insufficient Data for an Image error when trying to edit a document on Acrobat. I also get a drawing error occured message. It is also displaying three of the same image on one page. I am using Mac Big Sur 11.1 and have the latest versions of Acrobat and Reader installed. Everything works fine on my Windows laptop so this appears to be a Mac issue. There are numerous reports of this issue dating back to 2012 so its very disappointing to see this issue going on for 8 years with no permanent solution to fix it. Acrobat is completely unusable for me until this is fixed. 

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General troubleshooting

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Adobe Community Professional ,
Jan 21, 2021 Jan 21, 2021

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There was a problem with a bug in Acrobat a few years ago that errouniously displayed this error message but that was fixed. Are you running Acrobat under Rosetta 2 on the new M1 hardware? Do you have access to an older version of macOS to see if it's specific to Big Sur? 

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New Here ,
Jan 25, 2021 Jan 25, 2021

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I'm not sure what Rosetta 2 and M1 Hardware is so I can't answer that questions sorry. I don't have access to an older version of macOS to see if its Big Sur specific. 

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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Is this a brand new Mac? Apple changed the processor on the latest Macs they released, and that's what the M1 is referring to. In order to run existing software in these new systems, the operating system is "translating" the old program to the new processor - and that is what Rosetta 2 does. 

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New Here ,
Jan 25, 2021 Jan 25, 2021

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Thanks for the replies. This imac is about three years old. 

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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Would you be able to share one of the files that trigger this error? 

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New Here ,
Jan 25, 2021 Jan 25, 2021

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The files I currently have that are causing problems are personal documents. If I come across a problem file that is more generalized I will share it. I have noticed after doing a complete delete and reinstall of the program it seems to be working better. I believe the suspect files are from scanned documents and images saved on the previous version of Adobe that was installed if that makes sense? I will work with it more and if I come across a file giving me an issue I will share it. I appreciate your help so far!

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New Here ,
Jan 29, 2021 Jan 29, 2021

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I have that is not working properly after I scanned it today. For some reason it shows three of the same items in one file. How do I share this file for you to take a look at?

 

 

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