insufficient permission for image extraction on my own files

New Here ,
Feb 20, 2020

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I am using acrobat DC on a MacBook Pro running Catalina. I have flattened and secured my files with a password on Acrobat, of course. When I try to export as an image (in any format) I get an insufficient permissions dialogue box. It's my file!! I gave it the password! What am I doing wrong? 

JR

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General troubleshooting

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insufficient permission for image extraction on my own files

New Here ,
Feb 20, 2020

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I am using acrobat DC on a MacBook Pro running Catalina. I have flattened and secured my files with a password on Acrobat, of course. When I try to export as an image (in any format) I get an insufficient permissions dialogue box. It's my file!! I gave it the password! What am I doing wrong? 

JR

TOPICS
General troubleshooting

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1.0K

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Feb 20, 2020 0
New Here ,
Aug 14, 2020

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I too am getting this error. Have you received a reply?

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Aug 14, 2020 0
try67 LATEST
Most Valuable Participant ,
Aug 15, 2020

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Remove the password security, then save the file under a new name, re-open it and try it again.

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Aug 15, 2020 0