interactive pdf not working for some users

New Here ,
Sep 19, 2019 Sep 19, 2019

Copy link to clipboard

Copied

Making an interactive pdf for a client in Acrobat from a supplied pdf - so NOT created in indesign. Interactivity works fine on some macs but not on others. Is there a way to save the pdf that maximises compatibility with all users? thanks! 

Views

1.9K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Sep 19, 2019 Sep 19, 2019
It depends very much on the PDF viewer what functions are supported. To have a full support your clients have to use Acrobat or Acrobat Reader.

Likes

Translate

Translate
Adobe Community Professional ,
Sep 19, 2019 Sep 19, 2019

Copy link to clipboard

Copied

It depends very much on the PDF viewer what functions are supported. To have a full support your clients have to use Acrobat or Acrobat Reader.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Sep 19, 2019 Sep 19, 2019

Copy link to clipboard

Copied

For the users having trouble with the PDF, find out if they are using the buil-in Preview application for viewing the PDF. It is nortoriusly bad and does not support interactive PDFs (among other things). But it's still the native PDF viewer on Macs. 

 

The issue isn't the PDF, it's the application used to view it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 19, 2019 Sep 19, 2019

Copy link to clipboard

Copied

Not only is it the application that can have an effect, but also whcih web browser is being used if the form is being delivered form a web server. Microsoft View has no PDF viewer plugin. FireBox and Google Chrome have their own PDF viewers that more or less work. Some web browseres need to be manually configured to use the Acrobat PDF Viewer plug-in.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Sep 19, 2019 Sep 19, 2019

Copy link to clipboard

Copied

As @radzmar stated, the only way to have it be fully supported is fr everyone to open the file in Adobe Reader or Acrobat. Just because you made the form in an Adobe product does not mean that other non-Adobe products (such as web browsers) can support all the features.

 

If you will be delivering the PDF via a web browser, I highly recommend not using interactive features. Come up with another way to do the interactivity. 

 

You really have a choice to make: Do you want it interactive? Or do you want to deliver it via a web browser. Becasue honestly, you can't have both and have it work 100% of the time.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

Most interactivity will not work at all in an interactive PDF.

 

I've detailed the reasons in this article:

https://ajarproductions.com/blog/2018/03/26/interactive-pdf-is-dead-heres-what-you-can-create-from-i...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

Hello Justin

 

You know that I have always supported you and this awesome plugin that is in5 from the beginning but this article loses sight of an essential thing: what you say is rather true but it is not the PDF format which is in cause. These are low-end PDF reader software or browsers that do not support all the features of the PDF format.

 

With a PDF reader software that supports all the PDF features the only limitation is JavaScript.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

To add to this discussion, Adobe and other PDF manufacturers should create fully functional PDF plug-ins for all browsers. What we have now is a pile of mis-functional, buggy as heck, junk that fails our end users.

 

One way around this quagmire: Put instructions on the website for users, guiding them to download and save the interactive PDF file to their computers/devices first, and then open the PDF. 

 

Now, if we could just get users to actually read the instructions!

 

Bevi Chagnon | Designer & Technologist for Accessible InDesign + PDFs |
Books & Classes | PubCom

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Most Valuable Participant ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

Also, a PDF app for android and iOS devices with full (or at least, much more comprehensive) JS support. It's a travesty that Adobe didn't do this already.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 04, 2021 Feb 04, 2021

Copy link to clipboard

Copied

LATEST

"One way around this quagmire: Put instructions on the website for users, guiding them to download and save the interactive PDF file to their computers/devices first, and then open the PDF. "

 

There is an easier way, you should read these articles (Google translate is your friend):

- https://www.abracadabrapdf.net/?p=2948

- https://www.abracadabrapdf.net/?p=6148

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

@JR Boulay I agree, a big part of the issue is the fragmentation of all the readers (especially on mobile). This is covered in the article. The interactivity being built on the Flash Player turned out to also be a major flaw.

 

JavaScript capablity is great, but not fully supported. across readers (as you mentioned) The other issue is that not everyone is comfortable writing JavaScript.

 

A lot of people see "Adobe PDF (Interactive)" as an export option in InDesign and expect that the interactivity they designed will export...but it does not (and even if it might work on your machine/reader, it likely won't on someone else's).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 04, 2021 Feb 04, 2021

Copy link to clipboard

Copied

Yes, Flash Player was removed but not the "Interactive Export"of InDesign… Hélas.

😉

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines