Interface do scanner

New Here ,
Jan 11, 2021 Jan 11, 2021

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Após clicar digitalizar a interface do scanner fica oculta por baixo da página do ADOBE DC. Como fazer para ela ficar no primeiro plano?

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Scan documents and OCR

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Adobe Employee ,
Jan 11, 2021 Jan 11, 2021

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Hi Lucaso,

 

Hope you are doing well and sorry for the trouble. As described, the scanner interface is hidden below the Adobe DC page

 

Would you mind sharing the steps you are doing to scan? Are you using the scan option to create PDF from with in Adobe Acrobat DC (Tools > Create PDF > Scanner) or are you using the scanner firmware or is it via Adobe Scan app for mobile?

Please share the screenshot of the issue for a better understanding.

 

You may also look at the steps in the help page https://helpx.adobe.com/acrobat/using/scan-documents-pdf.html

 

Additional information: You may also use the Adobe Scan app available for Android and iOS device to scan any document to PDF. For more information, please check the page: https://acrobat.adobe.com/us/en/mobile/scanner-app.html

 

Regards

Amal

 

 

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New Here ,
Jan 13, 2021 Jan 13, 2021

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Hi, Amal

Thanks for your help!

 

I am using ADOBE DC on the computer (DESKTOP).

 

The sequence is as follows:

 

  1. ADOBE DC home page

 

  1. Tools

 

  1. Create PDF 4. Scanner

 

  1. Scan
  2. Adobe #1.jpgAdobe #2.jpgAdobe #3.jpgAdobe #4.jpgAdobe #5.jpg

Thanks

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New Here ,
Jan 20, 2021 Jan 20, 2021

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Hi!

 

I'm waiting for an answer

 

Tks

 

Lucaso

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Adobe Employee ,
Jan 22, 2021 Jan 22, 2021

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Hi Lucaso,

 

We are sorry to keep you waiting. Please look at the steps provided in the help page: https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html and see if that works for you.

 

Regards

Amal

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